!Unable to process your redemption request

[LutherF]

I sent two PMs (1st of Feb and the 11th Feb).  I made a call (I think ten days ago), and my problem is still not fixed.

[CrimsonWormServant]

Same issue, a rude customer support representative and her supervisor hung up on me when confronted over this issue. They are just giving customers the run around and not at all interested in resolving the issue.

[ColleenM993974]

We’ve had the same problem for well over a month.  We’ve reached out to AARP three or four times and every time we do, we’re told IT will contact us; they never do.

This and all their IT problems are very frustrating and we are seriously considering not renewing our membership.

As I type this, the funny thing is, just to reply to this thread, I had to login three times.

[ColleenM993974]

I am now well into three months and still not able to redeem anything and AARP has done nothing!!

[SereneSeagull]

I’m sorry this has continued to be a problem for you, @ColleenM993974 Thank you for speaking out. The more those affected speak out on the boards, the more the heat will be felt. It’s got to be embarrassing for an organization this size.  

btw, the amount of people who lurk is a whole lot more than post.  It would be nice to hear from everyone affected..  shouldn’t take this long to fix.

[SummerOnTheWay1]

[Friday 4/17/26]

Hi Colleen @ColleenM993974 , I had the same issue 5/16/25 to 6/7/25.

(1) Keep trying to redeem when you think of it. My Rewards Account was fixed BEFORE I received an email from AARP telling me it was fixed.

(2) Wait 10 biz days before calling the AARP Customer Service to tell them issue has NOT been fixed and/or IT has NOT contacted you. I had to wait 15 biz days [22 days total]. And continue to call them EVERY 10 biz days until fixed. It will be fixed.

---

➡️[*** COLLEEN @ColleenM993974 wrote:

We’ve had the same problem for well over a month.  We’ve reached out to AARP three or four times and every time we do, we’re told IT will contact us; they never do.

This and all their IT problems are very frustrating and we are seriously considering not renewing our membership.

As I type this, the funny thing is, just to reply to this thread, I had to login three times.

---

[ColleenM993974]

Thank you!   

For the last month+ I attempt to redeem a sweepstakes and/or instant win on a daily basis to see if its been fixed and it always fails.  

[DebraG67159]

 I am having the same issue since February.   I emailed Slovenheim@aarp.org and no response.  I've called multiple times to Consumer care and get the same response they will submit a request.  I never hear back.  I'm extremely disappointed in AARP's lack of response.  

[SereneSeagull]

Any further progress? @LutherF 

[LutherF]

I am still waiting.  No change.

[SereneSeagull]

@LutherF  So you’ve been waiting over a month.  See if they can create a “new” account and transfer your points over.  It’s so odd that they cannot address you all on this and have you in a perpetual hold.

[ps9656899]

 I too am having the same problem.  Haven't been able to redeem points since Feb. 27th.  I have spoken with AARP customer service twice.  They have been escalating this problem since March 4th.  

[LutherF]

I called AARP again yesterday (13th March).  I was told to wait ten days again.  

[LutherF]

I called AARP consumer support today.  I was told my case has already been escalated.  I also spoke with Ms. X (I will not use her name) by phone, and I told her I called on the 13th of this month.  I guess I will wait another 10 days.

[SereneSeagull]

Does your local news have a consumer investigative reporting segment @LutherF ?

[LutherF]

"I’m not going to play that card; I think it’s petty. That said, I do think AARP is being petty here. Regardless, I have no intention of pushing for an investigation into this program."

[SereneSeagull]

@LutherF  since this has been ongoing, and the stringing-along seems unending.

   There’s always this   …😉

“ Problems with sweepstakes, particularly scams, should be reported to the

Federal Trade Commission (FTC), state Attorneys General, and the U.S. Postal Inspection Service (USPIS). These agencies investigate fraud, deceptive marketing, and mail-related scams. Additional, relevant authorities include the FBI’s Internet Crime Complaint Center (IC3) and the Better Business Bureau (BBB).”  — Google search

[SereneSeagull]

Any luck yet @LutherF ?

[LutherF]

I have not.

[JohnP937110]

I finally got an email response.  I don't know what triggered it nor when I can expect resolution.

I did offer them an alternative.  I create a new account and they credit my membership time and my million plus rewards points.   This seems like the easiest solution.

[JohnP937110]

My ability to redeem rewards was finally restored on March 28.   This is the content of the email they sent me after approximately 10 weeks.  Not sure what they are trying to tell me though.

"

Please take a moment to review the AARP Rewards Terms and Conditions.

In accordance with our terms and conditions, any points acquired through fraudulent means or gaming tactics violate the rules of the program. This includes but is not limited to:
-Actions that circumvent meaningful engagement with program content.
-Behaviors that exploit program features to earn points in a manner inconsistent with intended use.
-Any methods used to manipulate point accrual or activity tracking.

The purpose of Rewards is to reward our users for learning. To avoid any further issues or administrative actions, please ensure you follow the program guidelines and comply with the outlined terms and conditions.

As there is no further information to provide, we now consider this matter closed.
Your access will be restored tomorrow."

[JohnP937110]

Still no response but yesterday I was able to redeem rewards.  I got all excited and then today back to the same problem.    

[LutherF]

Nope, it's been 10 days since I called.  There is no change in my status.  I will call again (for the third time) today.  Is this a problem that can't be fixed easily?  Why hasn't anyone contacted me?  Really, AARP?

[SereneSeagull]

They are only working M-F.  

[LutherF]

I called on the 13th of March, which is 11 working days.  I sent two DM's; no answer back.  My first DM was on the 11th of February.  Now I know how my last girlfriend felt (I have been ghosted by AARP).😂

[SereneSeagull]

@JohnP937110   I’ve been wondering why they haven’t even suggested doing that for people, anyway.

    A new account being created and crediting the points seems to me to be the most logical answer!  They could transfer the membership number or for that matter, create a new member number, if it can’t be transferred to a new online account.  

That sounds like people should be ASKING for this, since this mess can’t seem to be unraveled in a timely manner as it is now.  
Hope this is the ticket. 🤞

[LutherF]

I have not received any feedback.  I just checked the website; my issue is unresolved.

[SereneSeagull]

Sorry to hear that.  A Mod popped in for a few posts on the board,  but didn’t pop into this one I see. 

[JohnP937110]

I have been trying to get this same issue fixed for over two months.  They escalate the ticket but no one ever responds.  They claim there is no higher power I can talk to for resolution. 

Does anyone know how to reach a manager with power to resolve at AARP?  

[atippin]

Same here.  They don't seem to care or their "tech Control" inept or does not exist. Wish there a away we could talk to someone that really could help.