Since they are not there during the weekend, nothing more will happen until the weekday. They tell everyone 10 days I believe. Not sure if they mean 10 working days, …so not counting the weekends in there. Hope you get it resolved soon.
10 working days means two weeks but they have not been getting this fixes on the first pass. Sometimes 3 or 4 times if you are lucky. File a complaint with better business bureau for additional help. Good luck.