Error: "Unable to process your redemption request"

[SatinM165610]

 Well, looks like I am the next victim of this error.  Just started getting it today.  Who can help?

[Nadja7]

Well, I have been waiting and nothing has been done. Unable to play instant wins and cannot use my points for gift cards.  I am beyond frustrated with this.

[AARPConsumerCare]

@Nadja7 I'm so sorry for the frustration this has caused. We appreciate your patience while our team works on your escalated case. I was also able to respond to your private message. I'm always here to help!  - Janelle M.

[JoanRich]

Most of us has been affected by the "Unable to process your redemption request" when trying to redeem.I only get replies that state...private message me with your info and I will investigate....well, when the "tickets" were created I did give all my info! So, why is AARP asking again??? and, the beat goes on & on & on....

[KellytheBelly]

'Unable To Process Your Redemption Request'
(since October 30th, 2024)...

So silly. My issue of errors persist. I took it upon myself to actually complete the Extra Credit for the month (of November), although I was never able to redeem anything anyway. Needless to say, completing the Extra Credit didn't open the portal of normalcy.  😑

Another suggestion? Remove the 'Sold Out' Senior Planet Points Contribution. 4,000 Points going to the great unknown, I still would have liked to make that contribution, like I always do, because I have over a million+ points, and nowhere to use them.  🙄

And, while I was trying to figure this out for myself (a little detective, a little DIY - because it's a 3-day weekend), checked developer tools [F12], and there are a bunch of errors. A ton. That can't be good. X's and red everywhere.

Gotta have a sense of humor about this, or we'll all go crazy. *◟(👁 ͜ʖ👁)◞*

🥴  Have You Tried Turning It Off And On Again?  [IT Crowd - YouTube]
🥴  Try It Now!  [Kids In The Hall - YouTube]

Or these other classic hits:

🥴  'Unable To Process Your Requested Redemption...more like Unable to Process My Sanity.'

🥴  'I'm convinced the 'Sold Out' Senior Planet Points Contribution is a secret society's way of keeping us from achieving enlightenment.'

🥴  'I'm starting to think the developer tools are speaking in tongues. All those X's and red errors? It's like the codes are having a temper tantrum.'

(╹ꇴ◠)

[Jason2020LovesKelly]

🥴  Have You Tried Turning It Off And On Again? 

😂

[ElanaE847374]

same me 

[ValeriaS102774]

Been going on for 3 days for me too

[LutherF]

Help,  I am having the same issue.

[AARPConsumerCare]

Hi @LutherF, I replied to your private message. Thank you! - Diana G.

[AristotleOfGreece]

Unable to process your redemption request...

Going on for the past 3 days!!

When is this going to be fixed???

[rednexsrus]

SAD TO SAY, BUT NOT REAL SOON

[AARPConsumerCare]

@AristotleOfGreece Let's look into your account together! I sent you a private message, so I can get more info from you. I look forward to speaking with you further!  - Janelle M.

[tinasinge]

Hello please send me a private message too thank you same problem 

[LIttlewing363]

BTW- There is no private message option on that page. It goes from privacy to kudos, with no private message in between

[RandyK116611]

Same here, for a few days now.

[PetraG171570]

I have the same problem! It's been going on 3 days now.

I received this message, 'Unable to process your redemption request,'

I cannot redeem points earned, enter sweepstakes, or play instant wins.

[AARPConsumerCare]

@PetraG171570 It's time to get this fixed. When you have a moment, please send us a private message with your complete name, mailing address and email address so we can locate your account and look into this error message. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7  - Janelle M.

[VanessaH806096]

I tried following these steps and the preferenc tab won't even load. 🤦🏽‍♀️ When is this issue going to be resolved? I've been waiting for 5 days.

[AARPConsumerCare]

Hey SatinM165610, I'm so sorry you are having trouble with redeeming your AARP Rewards points. Please send us a private message, and we will be happy to further assist you with this issue. -Ashlyn L

[SatinM165610]

How do I send you a private msg?

[MarianneB850210]

Everyone in my hosuehold is getting the same error message. I chatted with customer service they have no idea.  They escalated my case. Sucks. 

[AARPConsumerCare]

I can understand your frustration, @MarianneB850210. Glad to hear you reached out to our team by chat, our team will get back to you within five business days with details about the erro you received. - Diana G.

[JerryS361724]

Count me in on having the same issue. By the number of views this post has and the other about the same issue, looks like there's others having the same problem.

[AARPConsumerCare]

Thank you for letting us know you're getting this error, @JerryS361724. I've sent you a private message to take a look at your AARP Rewards account. - Diana G.

[SecondaryVABeach1]

I am getting the same message. What can be done. 

[AARPConsumerCare]

@SecondaryVABeach1  I'm sorry you're having that issue! I'll be happy to review your Rewards, and I tried to send you a private message, but it's not enabled. Here is a link with those instructions. I look forward to hearing from you, thank you!  Jodee R.  https://aarp.info/47hWcl7

[KellytheBelly]

Same! D-: Receive this error, 'Unable to process your redemption request,' which means one cannot redeem any redemptions, enter sweepstakes, or play instant wins. The earn function works fine. I am able to watch videos and complete quizzes.

cc: @AARPTeri  | @AARPConsumerCare  (I've sent 2 private messages, without resolve. Please assist. Thank you.)

@SatinM165610 wrote ‎10-30-2024 03:21 PM:

 Well, looks like I am the next victim of this error.  Just started getting it today.  Who can help?

---

[AARPConsumerCare]

@KellytheBelly  Thank you! I sent you a private message and look forward to hearing from you!  Jodee R. 

[KellytheBelly]

Hi Jodee / @AARPConsumerCare . I never received your PM. I have received a PM from somebody else, but not from you. Maybe a resend? Thank you. P.S. Yes, still having issues. From what I understand it's site wide. Thank you, again. - Kelly

---

@AARPConsumerCare wrote ‎11-01-2024 08:19 AM:

@KellytheBelly  Thank you! I sent you a private message and look forward to hearing from you!  Jodee R. 

---