AARP Rewards Maintenance

[AARPTeri]

AARP Rewards will be experiencing catalog maintenance this evening and tomorrow September 1st.

During this maintenance, your order confirmation emails may be delayed.

Please allow up to 24 hours for delivery.

[kh5901]

I have not been able to log in since then.  I can log into my AARP Account but not the Rewards.  It is disappointing too, because I have points I can't use, and can no longer do the activities.  Through Chat, I asked for a ticket to be put in, but I haven't heard anything back and it's still not working.  I tried the usual - clear cache, clear cookies, log out and back in, etc.  Anyone else have this issue?  If yes, has anyone gotten to their account.  I only get 

"SORRY, WE ARE HAVING TROUBLE ACCESSING YOUR ACCOUNT, Click to login and refresh" and when I do that same message.

[AARPJanelleM]

@kh5901 The Rewards platform is experiencing an issue that is affecting some of our user profiles that enables them to login/access the Rewards website. Your account is being affected by this issue. We are working to resolve with an estimated completion date towards the end of September. We apologize for the inconvenience this is causing you. I was able to add some points to your AARP Rewards account to make up for the time that you've been unable to access the site. You will see these points reflected in your points balance once you are able to login. Thank you for being a valued part of our family. 

[AnneG461594]

@AARPJanelleM - while it was very nice of you to add some points to @kh5901 s account because of this ongoing problem, are you ALSO going to make an adjustment to everyone else on this thread that have had problems accessing the Rewards or were unable to earn points??  That would go a LONG way toward making things right.

Anne

[AARPJanelleM]

@AnneG461594  Thanks for reaching out. We adjust points on a case by case basis. We constantly monitor these forums and reach out to users to rectify issues as quickly as possible.

[kh5901]

Thanks Janelle - I appreciate you replying and letting me know it is not just me and that there is light at the end of the tunnel.  I really did like that program and miss being able to participate. 

[AARPJanelleM]

@kh5901 You are most welcome. We hope to have it straightened out as soon as possible.

[JuanS80]

Im having that current issue with my account. Cant log in to rewards. I need to purchase some gifts cards. ASAP

[AARPTeri]

@JuanS80 , have you tried logging out and back in again?  You are logged in while posting to this forum so you shouldn't have an issue accessing AARP Rewards.  If you continue to have an issue, please contact one of our Our dedicated Rewards Specialists at 1-866-451-6305. If you prefer to chat, go to our help area to connect https://help.aarp.org/s/ Monday through Friday, 8 a.m. - 8 p.m. ET. 

[jeannec139490]

I am having the same problem.  I can log into the AARP website, but when I go to the rewards section it just spins endlessly and says it is loading.  I did a chat with an agent on 12-6-23 and have not heard anything back.  I was told the AARP tech department would fix it and I'd hear back in a couple of days.  I have already tried clearing the cache, rebooting, logging out and back in.

[JuanS80]

Yes logged on and off. Spoke to a representative yesterday, but i dont know whn this will be solved.

[ProductDude]

Your team really need to learn how to automate your testing when you push out a new release and what the words "smoke testing" means. It would avoid a lot of these types of messes. I can see all sorts of authentication issues, poor renderings, code flag issues, etc. You really need to bring on someone who understands these things. 

[AARPJanelleM]

We are working to resolve these issues and sincerely apologize for the inconvenience.  Please come back to AARP Rewards and try again later today. 

@shamit @SeanK1 @andrewtoo @tesuga @11320cs @freckles429 @p439300g @rednexsrus @a170938b @dw6574 @zapatero @AnneG461594 

[rednexsrus]

@AARPJanelleM 

Come back and try again later today FOR WHAT ?? All the points only gift cards are SOLD OUT. Oh Really !!! ___ the points only gift cards are what most of us are about.

Somebody, be it AARP, HelloWorld, Tech Support, or the entire Management Team but someone should reinstate, replace, or reimburse all the points only rewards gift cards that were in the September Extra Credits. There has to be some accountability for these type of miscalculations. 

Just Saying

 

 

[dw6574]

NOT FAIR that some were able to redeem but many were not.  This month’s extra credit Old Navy, Amazon, and AutoZone already sold out

[p439300g]

Maintenance on 1st of month?… no wonder nothing is working!

[11320cs]

Extra Credit finally showed up, however, all activities have stars.  I tried one to see if it would award points, of course it did not.  Stars on all all activities under Extra Credit!  

[11320cs]

I last checked at 4 am CT and still no Extra Credit.  They are there now with Sold Out on several.  Why would some see the Extra Credit items and some (me) not?  Why?  Yes, I did log out and come back on after clearing my history.

[a170938b]

I do not believe that the rewards showed up directly for anyone during the night. However in "Redeem" then Filter by "Points Only", I could see them. Clicking on Amazon, which I wanted badly, brought me to the 4 activities of that particular lesson which I could not see, let alone access before, but could now complete.

AARP is setting up useless hurdles and certainly should not schedule maintenance the first day of the month if it runs concurrently with the Extra Credit. 

[p439300g]

Totally agree!

[zapatero]

.

[AnneG461594]

Same here and I am an REI fan - stayed up past midnight for THIS???  And the cards I could buy are sitting in my cart and I can't checkout, watch it will be fixed in the middle of the night and they will be "sold out"

[dw6574]

Same problem and really want the Apple card

[rednexsrus]

@zapatero 

Incompetent ! that just about says it all.

I too really wanted the Apple Card but alas, you just watch. When the September Extra Credit gets fixed and starts working and we manage to complete the 75-point quiz “Understanding Electronic Banking Alerts and Notifications.”  we are going to get SOLD OUT. If I had a nail right now I could bite that sucker into.

Just Saying 

[zapatero]

.

[freckles429]

I've already tried all the remedies you listed...none worked for me. It's frustrating

[MichelleM50204]

Funny how in the middle of the extra credit chaos they managed to send out the AARP Member Benefit Update newsletter. 🙂

[rednexsrus]

@MichelleM50204 

That's exactly what we are experiencing right now CHAOS ! 😡

It"s 1:24 am CST and the September Extra Credits are still broken. So Sad😫

Just Saying

[rednexsrus]

@AARPTeri 

WHY ?  Would you not mention in your notification that the September Extra Credits would not be able to be completed at this time. You must have been aware that this was going to cause a lot of unnecessary heartache and frustration. You have to earn an Extra Credit Reward in order to get a confirmation email.

Just Saying 

[rednexsrus]

Why on God's green earth would tech support pick this time to do maintenance. They know it will interfere with the September Extra Credits. Nothing changes with these people, they will do everything they possible can to cause heartache. 

Just Saying