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AARP Rewards Complaints and Disappointments

Hello Rewards Warriors,

 

This post is intended to serve as a  location where members can share their complaints and disappointments.  Also, let Management know what we want to see in the catalog and voice your concerns. Let's speak up!

 

Hopefully, with this information in one place it'll be easier for Management to know what paying & non paying members think.

 

Have a Blessed Day

Marylin

 

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Contributor

Many of the questions that have been revised in the new format on AARP rewards quizzes do not align with the answer.  For example, question 4 “on Test your knowledge on volunteering” has answers relating to lungs and airways.  I have found a number of these types of inconsistencies throughout the revised format questions.

Contributor

Please drop the Adidas gift card from the list of AARP Rewards. Even though they dropped Ye, the company does not deserve our support.

Periodic Contributor

The best way to not support adidas its not buying any of their products, some of us do not care about political/personal points of view. People should have options available!

 

Cheers!

 

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Contributor

I have an AARP Barclays Mastercard, have earned reward money but they changed their method of confirming your identity to text only. We do not text. Previously we were able to redeem our rewards through a code sent by e mail or phone call. Now they refuse to do that, only by texting, so all our rewards are frozen. We spent over 2 hours on the phone with them, wasted time! DO NOT USE RP BARCLAY M/C they will abscond with your reward money unless you textmessage. Many Senior like us do not text. AARP should NOT put their name on Barclay’s credit cards!

Periodic Contributor

I am sorry to hear of the issues faced when attempting to redeem your rewards with Barclays. You can always contact AARP for help if there's an issue with an AARP provider. Please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text.

  •            Description of your issue
  •            Mention that you are requesting an escalation

We look forward to hearing from you!

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Contributor

Additionally, finally a customer service rep called us back and left a message on our phone. But they left a bogus phone # for us to return their call!

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Conversationalist

Hello everyone 🤗. Well my complaint today is about a quiz. I completed the ( The Heart-Smart Menu Quiz) for 450 Rewards points and when I finished it came back with ( Your Answer: Salad

 

Correct Answer: Salad

 

While starting your meal with either a broth-based soup or a garden salad has been shown to increase satiety equally making you less likely to indulge later on in your meal - the raw vegetables in a salad can often have more fiber than their stewed counterparts and contain less sodium. The American Heart Association recommends no more than 2,300 milligrams per day and an ideal limit of no more than 1,500

 

BROUGHT TO YOU BY Marcus: x

 

by Goldman Sachs"

 

You just missed AARP Rewards.

 

Our AARP Rewards program makes big life changes feel doable and, well, rewarding. Get started now to earn points for good-for-you activities like this one. ) When I started the quiz I saw the 450 point sticker. Once I was finished I was somehow signed out. I'm just saying 

 

 

Concerned Member
Conversationalist

Hello everyone 🤗. Once again I completed a quiz and no points. I redid the the other quiz over and received my points, but this time I refuse to redo quizzes that I've completed. 450 points for Thinking about a Hip Replacement . I'm just saying 

 
 

450 points 

 

 

Thinking About a Hip Replacement?

Take this quiz to test your smarts and prepare for a successful surgery by Candy Sagon and Michelle Crouch, Updated May 3,

2021

ISTOCK / GETTY IMAGES

You answered 2 out of 8 questions correctly.

 

 

Concerned Member
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Social Butterfly

I looked over posts so didn't see any posts about

'Daily Deals' 

I've not really used this daily offer but used be huge fan of it in old Rewards program.... 🤔I'm wondering if anyone else thinks they are going to remove this from Rewards Program? ¿?¿?¿ 

It's been down over a week now

Plus checkout not working... seems crazy can't fix these things along with rest of issues

 

It is so disappointing seems all is a mess🤯

 

Just curious.... how  much more can this program go in toilet ??

Have a great one

Ginger  ;  )

 

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Newbie

I have noticed that you can no longer use rewards points for gift cards such as Amazon, Hooters, etc. Now these cards are only available for entering sweepstakes…Also disappointing

Conversationalist

Actually, you can still get gift cards for Amazon and others - it was last seen on Sept 28 - just two Wednesdays ago for 26,000 pts. and sold out in short time.... ---> LATEST AVAILABLE POINTS ONLY! - Page 2 - AARP Online Community

 

It's all a 'fluid/ ever changing' flow of new 'randomized' Gift Cards - particular cards get sold out quicker than others until...( AARP re-stocks..)  Amazon, Target, Subway, Dominos, Dunkin' etc. are some regulars that will show up thru out the months.

 

What you can do is post a reply in ---> LATEST AVAILABLE POINTS ONLY! - AARP Online Community   ... and whenever there are new posts written by 'most of us regulars,'  you would get an 'e-mail'  - which gives a 'real-time' notice of a sort.

 

😎     Hold On, I'm Coming - YouTube

 

 

Conversationalist

Hello everyone 🤗. I just have 1 question Are the people in the IT Department all Trainees. The reason I ask is that knowledgeable IT people know that you don't make changes to a running program without testing it before you throw it into the mainstream. These problems with these modified programs should be replaced with the last working program until they correct the problem with modified one. I gather they have a backup of the original. They're have 2 problems now. What's next? Redeeming for points. Come on IT department, get those backups out and work out the kinks on a backup system. ( Same thing I mentioned when I couldn't access my Rewards page.) I'm just saying 

Concerned Member
Conversationalist

Hello everyone 🤗. My new observance of the e-gift cards for points. I've noticed that several gift cards have been on the Rewards page for quite a while. Example,NASCAR Dollar Shave club NFLShop and let's not forget the Adidas $5 card ( which you can't buy anything for $5 ). So by having these gift cards on the Rewards page, they tend to add 1 $10 e-gift card that sells out very quickly ( my opinion is that they only have a few) . This is 4 spots that new cards won't appear. Alright AARP Rewards can't you take a hint. Get rid of these gift cards and replace them with some $10 or higher Members Only e-gift cards. I'm just saying 

Concerned Member
Regular Contributor

Yes.  I think we all feel the same way.  $25 dollar gift cards, $20, $15 and $10 gift cards were very available  just a few years ago.  

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Conversationalist

Hello everyone 🤗. Well I'm back to ask a question referring to AARP Rewards Sweepstakes and Instant Win games. What I don't understand is, if American Association of Retired Persons is supposed to be for people 50 and up, why is it that people 18 - 49 yrs old are eligible to win Sweepstakes and Instant Win games ? As a paid member ( 50 yrs or older ) I feel that these opportunities should only be open to us. AARP is what I'm to understand is for Retired Persons

 I just don't understand that if one of the main purpose of this organization is to help seniors overcome some of life's obstacles. ( The more people that enter these games, the more contacts and some of their information is spread amongst sponsors and affiliates Worldwide. ) This is just my own opinion. I could go on and on but that's it for today. I'm just saying 

Concerned Member
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Conversationalist

The main thing here is that you don't have to be 50 years old to become a member.  Anyone can join AARP in order to gain the benefits in Rewards.  For example, when I started having trouble with purchasing gift cards, I had to start using another rewards program that uses the old partners that AARP used to have.  I have to use my points there, as opposed to just being a member here and buying without using points.  My son is a member and is under 40.  he is able to buy the same cards that I have trouble with.  For some reason AARP approves my purchase, but the card issuing partner does not accept it for reasons nobody has been able to inform me.  It shows up in my bank account and causes a hold on the funds until it clears.  

I only participate to keep a good balance of points in hopes that some day they might be worth something. I have never won a sweepstakes, and for a long time now have not won an instant el cheapo contest.  I'm pretty sure that, if I didn't have AARP UHC gap insurance, I wouldn't be here at all at this point.

 

Bronze Conversationalist

@al45009948 

Kudos, al45009948 you are on target 

Just Saying 

lucyp061351
Super Contributor

I share your frustrations and opinions, but, unless @AARPJanelleM  or @AARPTeri or another member on the boards that knows better proves me wrong, I think that it is illegal to restrict sweepstakes and games in that way (either by age or by member/non-member).  For the same reasons there are "non-payment" (not using points) ways of entering the contests.  Unfortunately it is a situation of follow the law or don't have these games and sweepstakes at all.

 

Conversationalist

Hello everyone 🤗. I hear what you are saying, but doesn't AARP Rewards have Members Only e-gift cards. I'm just saying 

Concerned Member
Bronze Conversationalist

@AARPJanelleM 

Any chance you can comment on AnneG461594's statement that it may be illegal to offer "Member Only" activities. Just Wondering 

lucyp061351
Bronze Conversationalist

I am sorry AnneG but I have to agree with al45009948.

If what you say is true then how is AARP offering Videos, Quizzes, points only gift cards, discounted gift cards, local offers ect to it's MEMBERS ONLY. Check out the Video points only (300pts) section "Staying Sharp" all video's are Members Only

You can't choose just sweepstakes and games. I am sure our dear administrator is following the law very carefully.    🤔 🤔 🤔 Just Saying   

lucyp061351
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Bronze Conversationalist

I am sorry AnneG but I have to agree with al45009948.

If what you say is true then how is AARP offering Videos, Quizzes, points only gift cards, discounted gift cards, local offers ect to it's MEMBERS ONLY. Check out the Video points only (300pts) section "Staying Sharp". 

You can't choose just sweepstakes and games. I am sure our dear administrator is following the law very carefully.    🤔 🤔 🤔 Just Saying   

lucyp061351
Conversationalist

Hello everyone 🤗. I'd like to express my thoughts on these new Rewards for points. I've noticed that there are a lot more but, what can we with trading approximately 60,000 plus or minus a few points for $15 total of e-gift cards. I know every penny helps, but come on, we seniors are living day to day. We could use a little more help from a company that are suppose to advocate for it's members. Here's a suggestion raise the point amount for a $10 or more e-gift card for points. Just a little 🤔. They're already charging a lot of points for a $5 e-gift card. Inflation is everywhere. Help us little but many little people out. I'm just saying 

Concerned Member
Conversationalist

Hello everyone 🤗. I'm back again

 Just wanted everyone to know that I went to the adidas website and checked out the prices. I noticed that a pair of socks cost about $24 . Now what the ## are we supposed to do with a $5 Adidas e-gift card. ( Which you can only get 1 per month) I'm just saying 

Concerned Member
Conversationalist

Hello everyone 🤗. I'm back with a new complaint. What's up with the AARP Rewards page problems? 🤔 There seems to be a problem everyday. Why don't AARP REWARDS do away with this rewards program and go back to the Auction days. I noticed that one or more members is complaining about gift card purchases , redeeming and now the popcorn factory gift card expired. C'mon, wake up IT department and if it's broke throw it away and go back to what worked. I'm just saying 

Concerned Member
Contributor

I'm sure I'm in the wrong place but, if we when do they let us know in our AARP email app or our regular email?

 

Thanks

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Community Concierge

@CharlesS360566 Hi Charles, let me help. When you play our instant win game on the AARP Rewards site, you’ll see a message saying you won or lost right away. If you win, you will receive an email with a subject line that says Congratulations - You've Won Today's Instant Win! 

 

If you enter a sweepstakes and you are chosen as a winner once it ends, you will receive an email with the subject line, that may say  "Congrats! Complete some next steps to get your prize." 

 

The emails are sent to the email address that you use to login to the AARP Rewards site. I'm always here to help if you need anything!

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Recognized Social Butterfly

Hello Rewards Warriors,

 

Did anyone else redeem 22,000 points for $10 Chipotle gift card, receive the email and then get a data transmission error?

 

Any responses would be appreciated.

 

Have a Blessed Day,

Marylin

Community Manager
Community Manager

and @JeffreyH26257 Please call our customer service to get assistance, there were a few hiccups with this redemption and they can assist you -1 866-451-6305

AARPTeri
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