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Recognized Social Butterfly

AARP Rewards Complaints and Disappointments

Hello Rewards Warriors,

 

This post is intended to serve as a  location where members can share their complaints and disappointments.  Also, let Management know what we want to see in the catalog and voice your concerns. Let's speak up!

 

Hopefully, with this information in one place it'll be easier for Management to know what paying & non paying members think.

 

Have a Blessed Day

Marylin

 

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Conversationalist

From my records it usually starts after noon till about 9 pm. Hardly any during the a.m. hours 'except' the first of each month when members who complete 'extra credit rewards activities' - videos and quizzes - will have early access/ preview to new gift card redemptions. 

For us 'night owls' we do get early preview of the new weekly 'instant win rewards' and you can win in early am hours. Remember if you do play once in a.m. hours, you won't be able to play again during the p.m. day hours till the next day.

 

😎   < Instant Win $10 Target gift card won in a.m. hours >

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Contributor

I do not know who to complain to but we have tried the customer service since the beginning of February trying to figure out why we have not received our rewards card for having a home visit by a nurse. Every year we have a home visit and every year we get a rewards card except this year. We have talked to I can't even count how many people on the so-called helpless desk which we have renamed to the helpless desk. It's not customer service for customers it's just customer service to be right you and tell you all the benefits of the AARP rewards. I really don't think anybody there cares. We even receive case numbers and they are going to get back to us in 2 to 3 days. No one ever calls back and when we call as a follow-up and give them the case number they don't have that case number anywhere on file. We are just getting lip service and we're just getting the runaround and all we want is the rewards card that is owed us. I can't find a forum to complain publicly about this so I'm using this form and hopefully somebody can point me in the right direction. I am ready to lose my temper and yell at the next person we have to talk to on the phone. they have no clue on how frustrating it is to be transferred and transferred and given a new number and given a new number they don't care. They should lose their job because they're useless.

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Community Concierge

@sr50267682 Let me help! Although we at AARP do not provide insurance, we’re happy to connect you to carefully chosen service providers that do. UnitedHealthcare provides the Medicare insurance plans to AARP members. We recommend calling the phone # on the back of your health insurance card for assistance with your missing rewards card from the home visit. UnitedHealthcare can also be reached at 800-506-7651. Please don't hesitate to reach out if you need further assistance!

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Conversationalist

This sound like something to do with a United Health Care medicare policy.  Is that the case?  If it is you will probably need to contact them.  We had a United Health Care policy through my husband's employer and they offered rewards for doing certain things.  It was not part of the AARP Rewards. program.  This could be why you are not getting any help.

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Conversationalist

This is incorrect information. There was a new redemption for points just yesterday (Banana Republic), before noon, no matter what time zone in the U.S. It really is hit or miss. Which is why some members complain here. @DanZ410729 Check back more often, RE: New Gift Card Redeems! The resets for dailies, to include instant wins, redeeming points, and earning points, are no later than 11PM Pacific Time. So, checking at midnight, wherever you are, is seemingly too late. Try to check the site for daily resets at/by 11PM, based on your time zone. If on the West coast the reset time is 11PM, reset time for Mountain is 10PM, reset time for Central is 9PM, and reset time for East coast is 8PM. Write it down. As far as when you can win, or anything regarding how or what time, welcome to the AARP group, still trying to figure that out. 😉  

Recognized Social Butterfly

It's disappointing that members can't get the "Daily Deal" and spending.  Out of luck until middle of next week.  This will be the next thing to go.  It's called an improvement 😮.

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Recognized Social Butterfly

I'm disappointed that the program has decided to remove Kudos from every Forum you can post to in the Community.

We are losing more than we're gaining.  I personally don't see this as an improvement. Status Ranking will definitely be questionable.

It's a nightmare (2) years after it began, with the promise of everything being better😡.

Recognized Social Butterfly

I am disappointed that in year 2021 you got 3,500 points for renewing membership, and this year you only get 2,000 points. Also, you have to call Customer Service because the points aren't automatically added, and most times to get the renewal gift😧.

 

Have a Blessed Day,

Marylin

 

 

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Bronze Conversationalist

@mi4090   There is currently an offer to switch to auto membership renewal for 3,500 points and get 25% off the initial year.  Not sure if additional points will be added for each renewal year. 

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Recognized Social Butterfly

Hello @JoLo49 

Maybe this will help you know more about Status Rankings Structure.

 

https://community.aarp.org/t5/About-Our-Community/Community-Ranking-Structure/m-p/2262473?search-act...

 

Have a Blessed Day,

Marylin

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Social Butterfly

@JoLo49 

@mi4090 

@AARPTeri 

 

I would just like the same information that was presented previously concerning top Kudos.  I have used the top kudos sections repeatedly to find hot topics and informational postings that are highlighted by the total of other community member's kudos. 

 

Of course I can Kudos that I have received in my profile; that is not the issue.

 

Thanks so much,

AndrewToo
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Community Manager
Community Manager

Wow!  Thanks for noticing the change!  We are constantly improving pages in the AARP Online Community as needed across all topics not specific to AARP Rewards forum.  We realized that the top kudoed authors are redundant with our ACE promotions so have made that change.  Thank you for your input regarding the change

AARPTeri
Bronze Conversationalist

@AARPTeri, I agree and welcome the change.

Bronze Conversationalist

@andrewtoo   You can also view other AARP member's profiles as well to see their accumulated Kudos and postings. I don't think the number of kudos accumulated is directly related to Status Ranking.   @mi4090  questioned the transparency of how the Status Ranking is determined and felt the kudos was an important factor.

 

The hot topics and informational postings are always highlighted in each section if they haven't been read.....that is how I find new information.   Some members are getting alerts of new postings, however, I no longer get those alerts anymore.   AARP seems to be streamlining the site, and probably noticed not many members were using the top kudos section. 

 

 

Recognized Social Butterfly

I'm disappointed that Amazon "Points Only" gift card was buried and hidden in a newsletter during holiday season, and not placed in catalog😮.  

Conversationalist

Good morning. Did you notice they scrambled up the redeems for points today? It's a real mess. Like they are trying to hide something. They need to get rid of the Kohls gift card (which is sold out) and put something in its place TODAY and then put another gift card out to replace the ridiculous 5.00 Overstock gift card being there for over two weeks. Is nobody paying attention? STOP PLAYING GAMES WITH YOUR MEMBERS! What are you actually giving back to us, in return for us paying you for a membership? Just curious. I really had no qualms early on, not until you made it virtually impossible to get (3) different redeems for (3) different vendors. I really do not understand how anyone is ok with this scavenger hunt of a program. 

Recognized Social Butterfly

I'm disappointed and complaining that you can only use your points to get (1) reward per vendor with max of three per month;  it use to be (3) max regardless of vendor 😡.

Recognized Social Butterfly

I'm complaining about members not receiving rewards emails containing reward after using points to purchase.

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Bronze Conversationalist

Hope it works 🙄 😭 but I don't think our Dear Administrator will put out any effort to make improvements. Whenever they make changes it only makes things worse.

Just Saying

lucyp061351
Conversationalist

Of course, I am disappointed. I feel like AARP is playing games with their members, and really 'giving it away' with non-members. For instance, today is Valentine's Day, and either later tonight, or tomorrow, the 1-800-Flowers.com Gift Card will be sold-out, right? They would have had no control over it selling out, but it will coincidentally sell-out to coincide with what gift cards they want to release, and how they want to control them. Wait and see. 😉

Recognized Social Butterfly

I'm disappointed that "Points Only" Amazon Daily Deals disappeared many months ago. Will this reward be coming back?

Recognized Social Butterfly

Disappointed and complaining that Top Kudos stats on Earn Activities and Redeem forums have disappeared.  

Status Ranking will become very questionable without the information.  Management please return this information to these forums.

 

Bronze Conversationalist

@mi4090   You can go into your AARP profile to see the total number of Kudos you have received along with the number of comments you have posted.  The information doesn't need to be posted in a separate Top Kudos Section.

Recognized Social Butterfly

I'm very concerned about the Rewards "Points Only" gift cards for only $5.  Gift card value is sad🥲.


 

Super Contributor

I join the others who have already posted a concern about the value of the cards recently, let me add that there are a lot of cards posted that are for more regional brands than national brands, perhaps that is because of the location of Hello World but I think they should stick with brands that most members could use - for example more Amazon/Target/Walmart and less grocery chains that are only in certain regions of the country

 

Anne

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