06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

[GiannisK745032]

I tried to play instant win today and i got this error message. Who else is going through this? 

[MatthewTBrandimarte]

Why isn't AARP fixing this issue? I'm a professional IT person and this is a problem on the AARP site side. I don't understand how this is not being fixed. I've had this issue now for almost 2 years and NO ONE is helping. 

P.S. Where is this Private messaging thing? I can't find it on the site. 

[Dlite315131]

Did you ever get your error fixed?  It's been a month for me and they do nothing!

[SummerOnTheWay1]

📎@GiannisK745032 @CatherineT72690 @BtW751689 @BillyM242526 @KristenD222700 @EverettW223431 @JackR512552 @MaryJ731368 - is this now fixed? 🤔

[MatthewTBrandimarte]

Nope

[CatherineT72690]

No, I'm still unable to redeem 🥱🥱🥱

[AARPConsumerCare]

We can understand how frustrating this can be and sincerely apologize for any inconvenience caused, @GiannisK745032. If you're still experiencing issues after refreshing the page, please reach out in a private message. Thank you. - Diana G.

[GiannisK745032]

As you can see I'm not the only one going through this. Why not fix it for everyone? 

[SummerOnTheWay1]

📎@GiannisK745032 , for some reason AARP feels a "need" to fix ONE account at a time. I hope yours gets fixed SOON!!!

[GiannisK745032]

That won't work for me. I can't send a private message and the chat BOT keeps beating around the bush. 

[AARPConsumerCare]

I'm sorry to hear you're still having trouble with the AARP Rewards site, @GiannisK745032. I've sent you a private message to take a look into this. You can also reach out to our representatives via chat, phone or text. We are available Monday through Friday, 8 a.m. — 8 p.m. ET.: https://aarp.info/3epCObA - Diana G.

[SummerOnTheWay1]

📎@GiannisK745032 , did you try calling them? Did you type CUSTOMER SERVICE AGENT to all the "questions" the annoying & persistent chatbot asks you? After awhile it will transfer you to a HUMAN.

[GiannisK745032]

I tried during the weekend

[BillyM242526]

i could earn points but won't let me redeem or play Instant Win/Sweepstakes😤 i had to login the second time for me to be able to post a reply. AARP IT team should be tagged under this post

[AARPConsumerCare]

Thank you for taking the time to reach out, @BillyM242526. I sincerely apologize for any frustration caused by not being able to redeem your points. Are you still experiencing issues? If yes, I would appreciate it if you could send me a private message with more details about what's happening, and I'll be happy to take a look into this further. Thank you. - Daniela R. 

[EverettW223431]

same here...i've cleared cookies but to no avail. 

[AARPConsumerCare]

Hello, @EverettW223431. We understand how frustrating this can be and sincerely apologize for any inconvenience caused. Are you still having issues? If that's the case, please send me a private message with more details about the error you are getting, and I'll take at look into this further. Thank you. - Daniela R. 

[KristenD222700]

i'm having the same issue happened last night, hope this is an issue that can be fixed

[AARPConsumerCare]

Hi @KristenD222700, I apologize for any frustration this error may have caused you. If you're still experiencing issues after refreshing the page, please reach out in a direct message with more details about the problem you're having, and I'll be happy to take a deeper look into this. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. - Daniela R. 

[CatherineT72690]

You're correct because it happened last night. I played instant win the other day and last night i was unable to do that because of the error. 

[JackR512552]

Yes, you're not alone. 

[SummerOnTheWay1]

📎  I wonder WHY you guys are having this issue. Hopefully AARP will respond today when they return to work at 8am ET. Good Luck ALL!

[CatherineT72690]

What do you think could be the problem and do you have any idea how to get it fixed? 

[SummerOnTheWay1]

📎  Catherine @CatherineT72690 , from reading the posts ON THIS SITE - it is something the AARP IT will have to fix. IF AARP does NOT "respond" ON THIS SITE, people said chat or calling them worked. Then the usual WAIT 10 biz days response.

[BtW751689]

They do respond but often only to tell you to send them a pm.

[CatherineT72690]

That's right. You'll have to wait for 10days or 2weeks+ to get a reply

[CatherineT72690]

Thanks for your response. I think this affected a lot of users so i think they should fix it from their end. 

[MaryJ731368]

me and my husband are having same issue with our accounts, hope it is just a glitch that can be fixed, if not everyone will have to contact customer service

[GiannisK745032]

Did you get yours fixed? 

[AARPConsumerCare]

I apologize for the inconvenience, @MaryJ731368. Are you still having issues? If so, please send me a direct message with more details about the error you are getting, and I'll be happy to take a look into it. - Daniela R.