06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

[GiannisK745032]

I tried to play instant win today and i got this error message. Who else is going through this? 

[CatherineT72690]

I'm unable to message you. Frustrated😤

[AARPConsumerCare]

I'm sorry to hear you're not able to reach out in a private message, @CatherineT72690. Please reach out to our representatives through the other channels (chat, text or phone): https://aarp.info/3epCObA - Diana G.

[SummerOnTheWay1]

📎  Catherine @CatherineT72690 , I am assuming you are one of the members with NO Private Message (PM) tab? You can call or chat as another option if interested. To get past the Chatbot, keep typing Customer Service Agent to ALL his/her questions = you will eventually get transferred to a human. So sorry you are dealing with this!!!  😤  I wonder IF the other folks in this discussion got theirs fixed? 🤔

[MatthewTBrandimarte]

I've had this issue for about 2 years now and mine was escalated to a tech who ghosted me when I tried to call them back. AARP Tech service is a joke and doesn't help anyone

[CatherineT72690]

I'll give it a try. 

[Dlite315131]

@AARPConsumerCare So how is this error due to "heavy traffic on the site" for over 24 hours, yet ALL other redemption options have NO issues and you can still earn points with zero issue which has a higher system load with the videos?