Become a safer, more confident driver with the AARP Smart Driver course! Use the promo code VET and save 25% during November.

Reply
Regular Visitor
0
Kudos
101
Views

Re: Optum RX - STAY AWAY

101 Views
Message 1 of 66

All AARP members who have been screwed by Optum should go to the "Contact Us' and send AARP a message. They should not be recommending them to the membership. Recently we changed insurance and had OptumRX forced upon us. We had Aetna before and used the Caremark system, which was great. I started over a month ago trying to move over my prescription. My doctor has had to call in the prescription three times. I've had to call 4 times. Each time the agent I reach first gives me the wrong information, several versions of the wrong info. First they say the reason it didn't ship was because it was set up as an auto refill (ugh?). Then they say it is fixed and I should receive by x date. Then I say that doesn't make sense, they look closer and then they say my insurance doesn't cover it because it is a brand name. I say the generic equivalent is fine, the don't make the brand name anymore. All you can get is the generic. Then they say they have fixed it and I will receive by date. X date comes and goes, no emails, no phone calls, and no prescription. Then I call again and go through the same routine. Four times. Today I was SCREAMING at the agent. I said I would not get off the phone until I had a tracking number. I refused to accept her lies and finally they transferred me to a US based agent (her words not mine). Turns out someone had clicked that I would only accept the brand name prescription (God only knows why) and that was why it kept crashing. Again, no phone calls, no emails, the request just disappears. The US agent had seen this happen before. The problem is the call center, the first person you get is out of country, new, inexperienced and they very simply lie. They tell you what you want to hear to get off the phone. I had to tell the agent, Maind, that I would not get off the phone without a tracking number that showed I would receive the drugs tomorrow. I basically refused to budge 6 times saying "nothing ia acceptable except these drugs will be received tomorrow." She finally said she would transfer me to a US agent but it was only because I said repeatedly I would not budge.

These are drugs I need to live. I have Parkinsons. Stress is very bad for me and this has caused incredible stress.

The link to check your order status in the email you receive confirming your order sends you to UnitedHealthcare. No way to get to the order status from there! And option to send a message from the 'Contact Us" on the OptumRx site doesn't work.

So they are incompetent at all levels! I plan to complain loudly to United Healthcare and to our employer for choosing a company that is so bad. Given the reviews posted I am not the only disgruntled one our there.

Report Inappropriate Content
0
Kudos
101
Views
Info Seeker
0
Kudos
597
Views

Re: Optum RX - STAY AWAY

597 Views
Message 2 of 66

I agree!

What a nightmare they are to deal with.

Report Inappropriate Content
0
Kudos
597
Views
Info Seeker
2
Kudos
1951
Views

Re: Optum RX - STAY AWAY

1,951 Views
Message 3 of 66

OptumRx is the WORST pharmacy we have ever dealt with. They are minimally competent. I would advise everyone to stay away from this company.  They seems to have little to no quality control. 

Report Inappropriate Content
2
Kudos
1951
Views
Highlighted
Info Seeker
0
Kudos
4321
Views

Re: Optum RX - STAY AWAY

4,321 Views
Message 4 of 66

You’re right. In my previous experience working in the medical field getting prior authorizations for medication, all the pharmacist has to do is provide the insurance company with the ICD 10 code, which is the diagnosis code, and Medicaid usually will pay, at least in California. You also don’t have to use your insurance and look for a pharmaciy that takes Good Rx with a low co pay. You can save hundreds of dollars, seriously. 

Report Inappropriate Content
0
Kudos
4321
Views
Info Seeker
0
Kudos
4325
Views

Re: Optum RX - STAY AWAY

4,325 Views
Message 5 of 66

Good Rx is a wonderful service! Thank you for mentioning it. I think you still need to be enrolled in a Medicare D program in general but I’m going to sign up with the one that has the cheapest premium and use Good Rx as well. Too bad insurance companies rip off seniors, it’s a disgrace! 

Report Inappropriate Content
0
Kudos
4325
Views
Info Seeker
1
Kudos
4326
Views

Re: Optum RX - STAY AWAY

4,326 Views
Message 6 of 66

I totally agree with you!! I spent 45 minutes with customer service and a pharmacist on the phone today. I am in the middle of choosing a Medicare D provider and I was appalled at what I was told. I just retired and I worked in the medical field for over 25 years. One of my jobs was to get prior authorization for patients mediation so I know the ropes and what constitutes good medical care. I take a particular medication and one of companies who manufactures it makes a product that causes side effects and makes me sick. I was told I had no choice of pharmaceutical companies to choose from. I would get whatever they had on hand for the day or week or whatever!  I asked if it mattered if it made me sick and was told I could try to get a prior authorization for brand name. Ha ha... what a joke. Medicare will not pay for brand names, even if you’re dying on the street and even if the medication is brand name only. You have no idea how long I have spent on the phone arguing with an idiot or idiots who want to practice medicine without a license and give someone something THEY think would be an appropriate substitute. No no! I spoke to Express Scripts today and they take these things into consideration and had more than 6 pharmaceutical companies to choose from. I’m not sure how their prior authorizations go because Medicare keeps changing their formularies but I’ll go with a company who cares if I get heart palpitations from a medication and have a pacemaker anytime! 

Report Inappropriate Content
1
Kudos
4326
Views
Info Seeker
1
Kudos
5344
Views

Re: Optum RX - STAY AWAY

5,344 Views
Message 7 of 66

 I have had it with this company!  Briova Rx was magnificent in their caring, meticulous handling of my mail order prescriptions, my pharmacy questions and truly caring about my physical ( and emotional!) well being. The opposite is true of Optum.  Among the problems I have encountered:

 

1) Overcharged $200. for a prescription TWO years ago....14 phone calls...promised tracking #’s then giving me a Reference #...with no follow up. Another 1 hour and 17 minutes of my life just now only to receive yet another Ref#.,

 

2) OptumRx CHANGED my doctor’s prescription order!  The amount of medication...and, of course, the price.

 

3) Orders promised, not received.  The required equipment to use this medication...not received.  

 

I would not only advise everyone to stay away, I would urge those of you who have been duped into using Optus (rather than companies like BriovaRX,) to send Op-Ed’s to newspapers, to Medicare, to your local representatives.  

 

This is company needs to be shut down immediately!!  Needless to say, I will be changing prescription drug plans this fall.

 

 

 

 

Report Inappropriate Content
1
Kudos
5344
Views
Info Seeker
2
Kudos
7561
Views

Re: Optum RX - STAY AWAY

7,561 Views
Message 8 of 66

Seriously? In my opinion the only way Optumrx can help is to close up shop and let us deal with honest pharmacies like CVS and Express. You are the worst 

Report Inappropriate Content
2
Kudos
7561
Views
Info Seeker
2
Kudos
7561
Views

Re: Optum RX - STAY AWAY

7,561 Views
Message 9 of 66

The WORST pharmacy ever. Refused to refill a prescription and flat out lied to me about trying to contact me and the doctor. I’ve had nothing but trouble with them since my first encounter. Horrible horrible company. Someone should investigate them. 

Report Inappropriate Content
2
Kudos
7561
Views
Info Seeker
3
Kudos
9571
Views

Re: Optum RX - STAY AWAY

9,571 Views
Message 10 of 66

My doctor prescribed a medication which was very pricey and I was able to use Optum Rx to find an alternate more affordable medication. I am sure it helped that   my Optum Rx profile is set not to autofill any prescription  but to wait for me to make an order.  I was able to take the information I got from Oprum Rx back to my doctor and got him to change my prescription to the cheaper medicaiton.

 

Report Inappropriate Content
3
Kudos
9571
Views
cancel
Showing results for 
Search instead for 
Did you mean: 
Users
Announcements

Open Enrollment: Oct 15-Dec 7, 2019 Find resources to help you decide on the best healthcare insurance plans for you during Open Enrollment season