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Re: Optum RX - STAY AWAY

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Message 31 of 49

Upon SETUP of new account - the sign in page goes NO WHERE.

This is not trustworthy behavior for a site that requires passwords.

No Thank You.  AARP needs to take this program OFF their network recommendations.

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Re: Optum RX - STAY AWAY

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Message 32 of 49

Be careful about storing your cc. They do not remove it after being asked to use only once. They store it and send you medications you didn't order or need. If a doctor sends in a refill, they automatically fill it whether you needed that refill then or not. This cost me $352 once when I had asked three times for them to NOT store my cc. My doctor was being proactive and put a new script on file. Optum filled it without asking, charged the cc they weren't supposed to have on file, and wouldn't allow me to return it. I went to my bank, cancelled the cc. and had them call Optum and get a rep on the line to discuss why they are able to use my cc without my permission. What a surprise! The rep was able to reverse the charges and let me return the medication. I think they do this to bill Medicare. Not enough people complain and they make money for drugs not needed or wanted. They also don't keep accurate records of relationship to the donut hole. So you may be paying more for your drugs because they say you are past the initial stage when you are not and increased costs apply which people don't argue with because their customer service is so bad. Again. Cheating Medicare for more dollars coming their way. BE VERY AFRAID OF OPTUM ONLINE

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Re: Optum RX - STAY AWAY

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Message 33 of 49

AMEN.

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Re: Optum RX - STAY AWAY

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Message 34 of 49

This is the most inept service that I’ve ever seen.

     I have been using them for about a year and I have been left without medication every time a refill was due.

     I am done.

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Re: Optum RX - STAY AWAY

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Message 35 of 49

Couldn't agree more!  Their website sux, I can't even log in.  I'll stick with GoodRx until this gets better...but I dooubt it will.

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Re: Optum RX - STAY AWAY

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Message 36 of 49

Well, see that others are unhappy with OptumRx for one reason or another, I too have, long ago with another group been displeased, on more than one occassion, speaking with  Optum customer service (this excerpted from anothers reply-"called OptumRx to inquire and immediately found it difficult to communicate with a surly, impatient rep.").  Though it cost more, I am using my local pharmacy, a more pleasant, helpful and less burdensom business to deal with.

 

It is a shame to have to experience this as the on-line system is suppose to be more advantages for the customer-both courteous, helpful, and financially.

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Re: Optum RX - STAY AWAY

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Message 37 of 49

I have the same problem with customer service reps insisting that there is no cc on file. It happens each and every time! Now, when I call I insist on staying on the line and waiting for however it takes for them to "miraculously" find the card. I would never call them if I could but each time I try to pay the monthly bill on the AARP it rejects me.

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Re: Optum RX - STAY AWAY

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Message 38 of 49
And notice that on their site that lists your meds, always says "price not available". They should notify people when the new cost is different than what you paid the previous month. AARP won't try to help because UHG is their largest advertiser.
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Re: Optum RX - STAY AWAY

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Message 39 of 49

FYI...Optum RX is part of the United Health Group so don't expect UnitedHealthCare to drop OptumRX.  Cigna also uses Optum.  Aetna does not.  Aetna has its own mail order service.

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Re: Optum RX - STAY AWAY

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Message 40 of 49

I feel everyone's pain.  I have been in the AARP UnitedHealthCare plan for less than a month and will be so glad when the next open enrollment period opens.  I cannot believe all the hassles I have been going through this week with my very first prescription submitted by my doctor.  Web site doesn't work properly, order being held for my approval even though I approved it several times.  My credit card info is missing.  Representatives don't speak English very well.  I keep getting emails that my email address was changed....but I haven't changed it since I set up my account weeks ago.  I am waving the white flag and will move on to another company.

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