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Re: Optum RX - STAY AWAY

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Message 41 of 63
Absolutely correct! The GoodRX drug app even showed me where I could get my antibiotic for free on my own prescription just recently in November 2018.
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Re: Optum RX - STAY AWAY

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Message 42 of 63

@timlay wrote:
You can't use good rx if your on Medicare/Medicaid.

Wrong.  There is no law that forces you to use insurance that you already have.  You just have to tell your pharmacist to use the GoodRx coupon instead of your insurance.  And, most amazingly, that coupon price can contribute toward your insurance deductible.  See

 

https://www.goodrx.com/blog/ways-to-beat-your-insurance-copay/

Old Witch
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Re: Optum RX - STAY AWAY

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Message 43 of 63
You can't use good rx if your on Medicare/Medicaid.
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Re: Optum RX - STAY AWAY

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Message 44 of 63

I did a price check on 3 drugs with the new AARP Optumrx discount plan.  None were covered making the cost very high on each drug.  Don't bother signing up for this bogus savings plan.  The prices with goodrx are much better.  Check all of you presciption prices on the goodrx  website before purchasing.  On certain medications they have saved us from 10 to 30 dollars compared to the costs of the part D plan that we have.  The aarp optumrx plan had us paying up to $200 for the same pills goodrx had for around $10 to $20  I agree, stay away from the aarp optumrx plan and don't even bother.

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Re: Optum RX - STAY AWAY

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Message 45 of 63

Upon SETUP of new account - the sign in page goes NO WHERE.

This is not trustworthy behavior for a site that requires passwords.

No Thank You.  AARP needs to take this program OFF their network recommendations.

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Re: Optum RX - STAY AWAY

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Message 46 of 63

Be careful about storing your cc. They do not remove it after being asked to use only once. They store it and send you medications you didn't order or need. If a doctor sends in a refill, they automatically fill it whether you needed that refill then or not. This cost me $352 once when I had asked three times for them to NOT store my cc. My doctor was being proactive and put a new script on file. Optum filled it without asking, charged the cc they weren't supposed to have on file, and wouldn't allow me to return it. I went to my bank, cancelled the cc. and had them call Optum and get a rep on the line to discuss why they are able to use my cc without my permission. What a surprise! The rep was able to reverse the charges and let me return the medication. I think they do this to bill Medicare. Not enough people complain and they make money for drugs not needed or wanted. They also don't keep accurate records of relationship to the donut hole. So you may be paying more for your drugs because they say you are past the initial stage when you are not and increased costs apply which people don't argue with because their customer service is so bad. Again. Cheating Medicare for more dollars coming their way. BE VERY AFRAID OF OPTUM ONLINE

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Re: Optum RX - STAY AWAY

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Message 47 of 63

AMEN.

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Re: Optum RX - STAY AWAY

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Message 48 of 63

This is the most inept service that I’ve ever seen.

     I have been using them for about a year and I have been left without medication every time a refill was due.

     I am done.

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Re: Optum RX - STAY AWAY

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Message 49 of 63

Couldn't agree more!  Their website sux, I can't even log in.  I'll stick with GoodRx until this gets better...but I dooubt it will.

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Re: Optum RX - STAY AWAY

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Message 50 of 63

Well, see that others are unhappy with OptumRx for one reason or another, I too have, long ago with another group been displeased, on more than one occassion, speaking with  Optum customer service (this excerpted from anothers reply-"called OptumRx to inquire and immediately found it difficult to communicate with a surly, impatient rep.").  Though it cost more, I am using my local pharmacy, a more pleasant, helpful and less burdensom business to deal with.

 

It is a shame to have to experience this as the on-line system is suppose to be more advantages for the customer-both courteous, helpful, and financially.

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