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Re: Optum RX - STAY AWAY

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Message 31 of 54

I agree. Not ONLY the credit card issue, there are soooo many other issues. Here is a review I wrote today on Yelp.

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It will be with GREAT HAPPINESS when my year with OptumRx is done. They are the WORST PBM I have ever had to deal with. Their customer services reps are rude, condescending, do not understand customer service, and SPEW POLICY. Anytime a company has to cite, lecture and preach policy, it means they have NO CONCEPT of customer service.

Please understand, I worked in operations, sales, marketing, account services, etc. Within healthcare INCLUDING managing call centers. I also understand EOB, EOC, SPD, and as a member services supervisor I had to understand HUNDREDS OF PAGES of policy. Then HUNDREDS of different customer plans.

I am so thoroughly DISGUSTED with this PBM. AND one of the reps when I asked if I was allowed to speak, she then said yes. Then she went on to tell me about MUTUAL respect on the call. Again, I managed call centers in various industries. I also managed the call center Technology. As well as manged telecommunications. I manged restaurants, I waited tables. I have worked front line positions. I have worked I retail. In other words, they believe I have NO CONCEPT of mutual respect. Then MANAGEMENT NEVER even contacted me when this company completed screwed up. NOTE: I also reported to VPs and interfaced and routinely worked with EVP and C level individuals.

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Re: Optum RX - STAY AWAY

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Message 32 of 54
Absolutely correct! The GoodRX drug app even showed me where I could get my antibiotic for free on my own prescription just recently in November 2018.
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Re: Optum RX - STAY AWAY

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Message 33 of 54

@timlay wrote:
You can't use good rx if your on Medicare/Medicaid.

Wrong.  There is no law that forces you to use insurance that you already have.  You just have to tell your pharmacist to use the GoodRx coupon instead of your insurance.  And, most amazingly, that coupon price can contribute toward your insurance deductible.  See

 

https://www.goodrx.com/blog/ways-to-beat-your-insurance-copay/

Old Witch
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Re: Optum RX - STAY AWAY

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Message 34 of 54
You can't use good rx if your on Medicare/Medicaid.
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Re: Optum RX - STAY AWAY

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Message 35 of 54

I did a price check on 3 drugs with the new AARP Optumrx discount plan.  None were covered making the cost very high on each drug.  Don't bother signing up for this bogus savings plan.  The prices with goodrx are much better.  Check all of you presciption prices on the goodrx  website before purchasing.  On certain medications they have saved us from 10 to 30 dollars compared to the costs of the part D plan that we have.  The aarp optumrx plan had us paying up to $200 for the same pills goodrx had for around $10 to $20  I agree, stay away from the aarp optumrx plan and don't even bother.

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Re: Optum RX - STAY AWAY

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Message 36 of 54

Upon SETUP of new account - the sign in page goes NO WHERE.

This is not trustworthy behavior for a site that requires passwords.

No Thank You.  AARP needs to take this program OFF their network recommendations.

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Re: Optum RX - STAY AWAY

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Message 37 of 54

Be careful about storing your cc. They do not remove it after being asked to use only once. They store it and send you medications you didn't order or need. If a doctor sends in a refill, they automatically fill it whether you needed that refill then or not. This cost me $352 once when I had asked three times for them to NOT store my cc. My doctor was being proactive and put a new script on file. Optum filled it without asking, charged the cc they weren't supposed to have on file, and wouldn't allow me to return it. I went to my bank, cancelled the cc. and had them call Optum and get a rep on the line to discuss why they are able to use my cc without my permission. What a surprise! The rep was able to reverse the charges and let me return the medication. I think they do this to bill Medicare. Not enough people complain and they make money for drugs not needed or wanted. They also don't keep accurate records of relationship to the donut hole. So you may be paying more for your drugs because they say you are past the initial stage when you are not and increased costs apply which people don't argue with because their customer service is so bad. Again. Cheating Medicare for more dollars coming their way. BE VERY AFRAID OF OPTUM ONLINE

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Re: Optum RX - STAY AWAY

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Message 38 of 54

AMEN.

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Re: Optum RX - STAY AWAY

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Message 39 of 54

This is the most inept service that I’ve ever seen.

     I have been using them for about a year and I have been left without medication every time a refill was due.

     I am done.

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Re: Optum RX - STAY AWAY

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Message 40 of 54

Couldn't agree more!  Their website sux, I can't even log in.  I'll stick with GoodRx until this gets better...but I dooubt it will.

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