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Re: The black banner on the AARP Rewards main page not updating

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Message 1 of 18

@AARPTeri 

After 14 attempts this morning the Black Information Banner displayed Savings (correct), Last Activity (incorrect) and Points (correct).  My last activity was a quiz (450 pts) which was listed for 300 points, yet my points balance is correct.

The problem is getting worst, is there a fix coming soon for this problem which is linked to the Transaction History?  It's been 2 1/2 months.

 

Can you please give us an update on how close you are to fixing the problem to be able to view the information on this banner?

 

Thanks for responding in advance.

 

Are other members still experiencing problems with the black banner?

 

Have a Blessed Day

Marylin

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Re: The black banner on the AARP Rewards main page not updating

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Message 2 of 18

Hello @MichelleW654041 

Michelle, that $50 Regal Theater card isn't fair.  These theaters aren't national.

Can't understand UNO or Regal Wins, they are showing favoritism to one part of country when there are members all over the United States.

Black banner issue is growing and is linked to Transaction History.

 

Have a Blessed Day

Marylin

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Re: The black banner on the AARP Rewards main page not updating

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Message 3 of 18

Just checked again and now it is working.

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Re: The black banner on the AARP Rewards main page not updating

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Message 4 of 18

Hello @RussellP197074 

Russell this is your reward for maxing out your points😤  Black banner with incomplete or missing info and Transaction History with an "Error processing your request" message.  Welcome to the big time!  Members don't need to see any information now, call in an AARP Rewards Customer Service will tell you what you have for Savings, Last Activity and Points😯

Doesn't seem like the issue will be fixed , I've had Transaction History problem for more than (2) months and nothing has changed😴

 

 

Have a Blessed Day

Marylin

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Re: The black banner on the AARP Rewards main page not updating

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Message 5 of 18

I was able to get in to earn max rewards this morning, but afterward, I had the black banner issue, and it would not let me redeem any rewards.  Now I am seeing what a lot of other people have been seeing.

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Re: The black banner on the AARP Rewards main page not updating

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Message 6 of 18

There are many rewards that aren't giving points nor shows its been completed. 90% time my total points wont post up nor can I check my earned points. Yes I cleaned out my system. Its been doing such few weeks, today feel discouraged earning points and lack of purchasing gift cards with my point. Researched the new rewards chance to win its $500.00. I pulled this company up, state of Texas just couple offered without town. Ii live in largest state so why are these just like pizza card all up north. If this continues I personally find discriminatory. Why are we racking up thousands of points with a bunch of lame offers? Get reat AARP!

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Re: The black banner on the AARP Rewards main page not updating

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Message 7 of 18

Hello @andrewtoo 

Andrew, let me 2nd that!!!  Transaction History continuous "Error message" and black banner not showing any information and I'm using the same thing.   HELP, HELP, HELP!!!!!!

 

Have a Blessed Day,

Marylin

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Re: The black banner on the AARP Rewards main page not updating

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Message 8 of 18

@AARPTeri @AARPAnneH 

 

Black banner and transaction history still not working.  Using Chrome on a Laptop with Windows 10.

 

Thanks

AndrewToo
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Re: The black banner on the AARP Rewards main page not updating

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Message 9 of 18

Hello @Brightpool 

Lynn, it took 12 refresh to get the Transaction History to appear and hit "See More" till I reached 1st activity of the day with time zone problem and no info in the black banner.  Oh, after 5th refresh black banner showed info but had "Error message" got a screenshot of that and able to get a complete screenshot for today.

Right, "Alice doesn't live here anymore"😤

 @sandy  can we get update on the fix for this issue?

 

Have a Blessed Day

@mi4090 

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Re: The black banner on the AARP Rewards main page not updating

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Message 10 of 18

Yesterday, I cleared cache and cookies and restarted and everything from scratch. All I got was the headache of a need to reset all my logins in every other place I wanted to go besides AARP along with my login to AARP and no improvement on the updates in the banner. I know that the red numbers next to AARP Rewards can't be trusted, as I've seen them disregard my most recent activity, such as not subtracting the last 250 points I used to enter a sweepstakes.

This morning, I tried refreshing and restarting and didn't get anything new in the black banner. I had to hope the red number in the page header was correct.

No matter what I've tried this morning, the black banner has just continued to taunt with Total Savings $0, + - PTS, and Your Balance 0 PTS. Nor did clicking Transaction History net me any information beyond the processing error.

In the earning section, once I got past the initial Star in the badge by either restarting an activity or refreshing my screen on the first few activities, the rest seemed to go fairly smoothly on that end of the AARP Rewards.

The black banner just taunts and taunts. "Alice doesn't live here anymore."

Enjoy!

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