2/25 Update - Unable to redeem points for 122 Days - Finally fixed

[Wheresthebeef]

Spoiler

On 9/29 I was unable to redeem points and used the chat function.  The customer service person was unable to resolve and stated that she would escalate the problem to tech support and I would receive a response within 10 business days. On 10/9 I received an email stating that access would be restored on 10/10.  I was still unable to access on 10/10.  On 10/13 I responded to the 10/9 email stating that access had not been restored and requested a follow-up.  I did not receive a response.  On 10/16 I again used the chat function and was told that I had to go through the person who sent the 10/9 email and did not respond to my follow-up request.

It is now 10/19 and I am still unable to redeem points. 

Is there any way to contact someone who can fix this problem?  

[Wheresthebeef]

2/25/26

So, on 1/23 I was able to redeem points... for ONE day.  Then the same problem happened.  As fate would have it, I think they finally gave it to the one guy on staff who knows what he is doing and it was fixed on 1/29.  In total I was unable to redeem points for 122 days.  I really hope this does not happen to anyone else... EVER.  

[mjscai]

 Same problem since 1/14.  Contacted AARP 4 times with no resolution.  Twice I have been told it was being sent to escalation. I have not been contacted since my last attempt to solve the problem on 2/17.

[Wheresthebeef]

The only thing I can offer is advice to be persistent.  Contact them again, give it 2 weeks and contact them again, rinse, repeat. Odds are in your favor that you will find the one person who can fix the problem.  Keep your cool no matter how frustrating the situation becomes.  

[jpremes]

Seeing same problem for two days or so now. All point earning activities are broken. Videos will not play, quizzes will not tally points. Have tried on Brave, Edge, Firefox and Chrome. (I'm a retired programmer, that's why I have multiple browsers.)

Apparently, I am able to redeem points for a sweepstakes entry.

[SereneSeagull]

@mjscai I’m Sorry that’s happened.  

[SereneSeagull]

@Wheresthebeef Did they say what happened, as to why?  My first question would be why did it happen and why is it happening to others.  Glad you got a resolution to this, albeit after a very long time.  

[Wheresthebeef]

No explanation was ever provided and to be honest I am really sick of talking to them about it.  

[SereneSeagull]

@Wheresthebeef   Yeah, I get that.  Understandable.  
Hopefully the person that fixed it spreads the word to the rest of the staff on how to fix other’s situations as well.

[Wheresthebeef]

On 1/6 I received another email from consumer care telling me that access was fixed and that it may take up to 24 hours for me to be able to redeem points. 

As of 1/9 I am still not able to redeem points. 

Either there is a significant inability on the part of AARP to tell the truth or the tech staff is the most incompetent crew on the planet.  

Absolutely incredulous and showing an incredible level of lack of respect.

[EarlD887617]

Sometimes the answer to the "Either... or..." is *both*

I still cannot enter sweepstakes, haven't tried other redemptions, though I will by the end of the month as I will lose points anyway...

A helpful person on another thread suggested using the app, while acknowledging that should not be the needed solution. The website should be fixed. 

Hope springs eternal and I can afford to waste my time here trying once again. 😁

[Wheresthebeef]

12/26 - Finally contacted by email on 12/17 - asked if it was still a problem... Replied yes and volunteered to help resolve (I know a little about them computer things).  Waiting for a response.    

[Wheresthebeef]

11/21 UPDATE - Day 54 and counting

No communication (big surprise).  PM'd customer care.  Confirmed that the issue was "escalated" on 10/22 (I presume that was the third escalation or so I was told).  No information available.  Unable to identify the issue.  Unable to say when it will be resolved. "Someone" will contact you.... Any day now....Any day....  

[LouisP743372]

I have the same problem their support team is very poor, I am not impressed with them at all.  It’s a mission impossible situation with them.  All they do is say I am sorry for the inconvenience this has caused you,  Be patient!  Till domesday?

[Wheresthebeef]

11/12 UPDATE

The saga continues - the 10 business days passed with no access and no communication.  Contacted Customer Care through PM and was told that a "specialist" would be getting back to me.  When?  They could not say.  Hopefully it is not the same "specialist" who told me access would be fixed on 10/10 and did not respond to follow-up inquiries when it was not.  

While the people I have communicated with have been pleasant and helpful, to a point, the lack of responsive communication and inability to resolve reflects piss poor customer service. 

[Wheresthebeef]

10/28 UPDATE:

So, on 10/21 I sent a follow-up email to my follow-up email to the person who said that access would be restored on 10/10.  No response. 

On 10/23, I was able to connect with Brandon C. as noted above.  As fate would have it, I began having another unrelated problem that he promptly diagnosed (Thanks Brandon!).  As to the lack of redeeming points, he tried a few things that did not work, escalated it to the tech support team, and stated that they would respond within 10 business days.  

This is the third tech support escalation for this very same problem.  Hopefully they actually work on it this time. 

[SummerOnTheWay1]

📎  [10/19/25]

@Wheresthebeef , you may want to try these two other options.

IF you have a TAB to send a Private Message (some of the NEW members for some reason DONOT), send @AARPConsumerCare one.

Or you can WAIT for them to SEE your post & hopefully RESPOND on this site.

Good Luck,

Nicole!

➡️[*** 

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@Wheresthebeef wrote:

On 9/29 I was unable to redeem points and used the chat function.  The customer service person was unable to resolve and stated that she would escalate the problem to tech support and I would receive a response within 10 business days. On 10/9 I received an email stating that access would be restored on 10/10.  I was still unable to access on 10/10.  On 10/13 I responded to the 10/9 email stating that access had not been restored and requested a follow-up.  I did not receive a response.  On 10/16 I again used the chat function and was told that I had to go through the person who sent the 10/9 email and did not respond to my follow-up request.

It is now 10/19 and I am still unable to redeem points. 

Is there any way to contact someone who can fix this problem?  

---

[Wheresthebeef]

Thank you for the suggestion.

Alas, when I tried to send the PM I keep receiving this error message 

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

There is no HTML in the response, only text. 

[GailL1]

IF you get that HTML error message, go up to the editor icons and hit the sign that looks like a roman numerical “I” that has a small x beside it.  Then resubmit - usually that HTNL error message only comes up if you are using a link or have used copy/paste.

By hitting that roman numeral one with the little x beside it and then hitting reply again, it usually takes the post - been doing this forever and a day.  The quirkiness of this board

                                                    ⬇️  This one

[Wheresthebeef]

Miracle of all miracles, for whatever reason, it worked today.  Must have had the weekend off.  🙂   Thank you. 

[AARPConsumerCare]

I'm glad you were able to get the private message sent, @Wheresthebeef. We will help you look into your AARP Rewards account as soon as possible. Thanks for being part of AARP Rewards. - Brandon C.

[Wheresthebeef]

Thank you for the prompt response. 

[Wheresthebeef]

Thank you for the suggestion.  Unfortunately that did not work.  After several tries, I got this message.  

"You have reached the limit for number of private messages that you can send for now. Please try again later."

Funny thing is that all of the attempts gave me the HTML error message.