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All Activity
- POSTS
- KUDOS
- SOLUTIONS
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On 1/6 I received another email from consumer care telling me that access was fixed and that it may take up to 24 hours for me to be able to redeem points. As of 1/9 I am still not able to redeem points. Either there is a significant inability on t...
1
Reply
1
Kudo
538
Views
12/26 - Finally contacted by email on 12/17 - asked if it was still a problem... Replied yes and volunteered to help resolve (I know a little about them computer things). Waiting for a response.
0
Replies
1
Kudo
828
Views
I feel your pain. It has been 87 days (and counting) for me. Contacted customer service a dozen times. All you will be told is that it is being worked on and someone will contact you. Referred to tech support 3 times - no resolution. I receive...
0
Replies
0
Kudos
269
Views
I feel your pain. I am on day 54 of the same problem. After being told that the problem would be resolved the next day (10/10 - it wasn't) I have been told that my issue was escalated on three occasions. No resolution. No communication. No explanatio...
0
Replies
0
Kudos
467
Views
11/21 UPDATE - Day 54 and counting No communication (big surprise). PM'd customer care. Confirmed that the issue was "escalated" on 10/22 (I presume that was the third escalation or so I was told). No information available. Unable to identify the...
1
Reply
0
Kudos
1539
Views
On 1/6 I received another email from consumer care telling me that access was fixed and that it may take up to 24 hours for me to be able to redeem points. As of 1/9 I am still not able to redeem points. Either there is a significant inability on t...
1
Reply
1
Kudo
538
Views
12/26 - Finally contacted by email on 12/17 - asked if it was still a problem... Replied yes and volunteered to help resolve (I know a little about them computer things). Waiting for a response.
0
Replies
1
Kudo
828
Views
I feel your pain. It has been 87 days (and counting) for me. Contacted customer service a dozen times. All you will be told is that it is being worked on and someone will contact you. Referred to tech support 3 times - no resolution. I receive...
0
Replies
0
Kudos
269
Views
I feel your pain. I am on day 54 of the same problem. After being told that the problem would be resolved the next day (10/10 - it wasn't) I have been told that my issue was escalated on three occasions. No resolution. No communication. No explanatio...
0
Replies
0
Kudos
467
Views
11/21 UPDATE - Day 54 and counting No communication (big surprise). PM'd customer care. Confirmed that the issue was "escalated" on 10/22 (I presume that was the third escalation or so I was told). No information available. Unable to identify the...
1
Reply
0
Kudos
1539
Views
On 1/6 I received another email from consumer care telling me that access was fixed and that it may take up to 24 hours for me to be able to redeem points. As of 1/9 I am still not able to redeem points. Either there is a significant inability on t...
1
Reply
1
Kudo
538
Views
12/26 - Finally contacted by email on 12/17 - asked if it was still a problem... Replied yes and volunteered to help resolve (I know a little about them computer things). Waiting for a response.
0
Replies
1
Kudo
828
Views
I feel your pain. It has been 87 days (and counting) for me. Contacted customer service a dozen times. All you will be told is that it is being worked on and someone will contact you. Referred to tech support 3 times - no resolution. I receive...
0
Replies
0
Kudos
269
Views
I feel your pain. I am on day 54 of the same problem. After being told that the problem would be resolved the next day (10/10 - it wasn't) I have been told that my issue was escalated on three occasions. No resolution. No communication. No explanatio...
0
Replies
0
Kudos
467
Views
11/21 UPDATE - Day 54 and counting No communication (big surprise). PM'd customer care. Confirmed that the issue was "escalated" on 10/22 (I presume that was the third escalation or so I was told). No information available. Unable to identify the...
1
Reply
0
Kudos
1539
Views
Latest Tags
No Tags Yet
Public Statistics
| Date Registered | 12-03-2019 06:51 PM |
| Last Visited | 01-19-2026 10:43 AM |
| Total Messages Posted | 17 |
| Total Kudos Received | 12 |