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12/26 - Finally contacted by email on 12/17 - asked if it was still a problem... Replied yes and volunteered to help resolve (I know a little about them computer things).  Waiting for a response.    
Wheresthebeef 12-26-2025 08:26 AM
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I feel your pain.   It has been 87 days (and counting) for me.  Contacted customer service a dozen times.  All you will be told is that it is being worked on and someone will contact you.   Referred to tech support 3 times - no resolution.  I receive...
Wheresthebeef 12-23-2025 10:17 AM
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46
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I feel your pain. I am on day 54 of the same problem. After being told that the problem would be resolved the next day (10/10 - it wasn't) I have been told that my issue was escalated on three occasions. No resolution. No communication. No explanatio...
Wheresthebeef 11-21-2025 06:44 AM
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357
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11/21 UPDATE - Day 54 and counting No communication (big surprise).  PM'd customer care.  Confirmed that the issue was "escalated" on 10/22 (I presume that was the third escalation or so I was told).  No information available.  Unable to identify the...
Wheresthebeef 11-21-2025 06:31 AM
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748
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11/12 UPDATE The saga continues - the 10 business days passed with no access and no communication.  Contacted Customer Care through PM and was told that a "specialist" would be getting back to me.  When?  They could not say.  Hopefully it is not the ...
Wheresthebeef 11-12-2025 06:13 AM
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923
Views
12/26 - Finally contacted by email on 12/17 - asked if it was still a problem... Replied yes and volunteered to help resolve (I know a little about them computer things).  Waiting for a response.    
Wheresthebeef 12-26-2025 08:26 AM
0
Replies
0
Kudos
37
Views
I feel your pain.   It has been 87 days (and counting) for me.  Contacted customer service a dozen times.  All you will be told is that it is being worked on and someone will contact you.   Referred to tech support 3 times - no resolution.  I receive...
Wheresthebeef 12-23-2025 10:17 AM
0
Replies
0
Kudos
46
Views
I feel your pain. I am on day 54 of the same problem. After being told that the problem would be resolved the next day (10/10 - it wasn't) I have been told that my issue was escalated on three occasions. No resolution. No communication. No explanatio...
Wheresthebeef 11-21-2025 06:44 AM
0
Replies
0
Kudos
357
Views
11/21 UPDATE - Day 54 and counting No communication (big surprise).  PM'd customer care.  Confirmed that the issue was "escalated" on 10/22 (I presume that was the third escalation or so I was told).  No information available.  Unable to identify the...
Wheresthebeef 11-21-2025 06:31 AM
1
Reply
0
Kudos
748
Views
11/12 UPDATE The saga continues - the 10 business days passed with no access and no communication.  Contacted Customer Care through PM and was told that a "specialist" would be getting back to me.  When?  They could not say.  Hopefully it is not the ...
Wheresthebeef 11-12-2025 06:13 AM
0
Replies
0
Kudos
923
Views
12/26 - Finally contacted by email on 12/17 - asked if it was still a problem... Replied yes and volunteered to help resolve (I know a little about them computer things).  Waiting for a response.    
Wheresthebeef 12-26-2025 08:26 AM
0
Replies
0
Kudos
37
Views
I feel your pain.   It has been 87 days (and counting) for me.  Contacted customer service a dozen times.  All you will be told is that it is being worked on and someone will contact you.   Referred to tech support 3 times - no resolution.  I receive...
Wheresthebeef 12-23-2025 10:17 AM
0
Replies
0
Kudos
46
Views
I feel your pain. I am on day 54 of the same problem. After being told that the problem would be resolved the next day (10/10 - it wasn't) I have been told that my issue was escalated on three occasions. No resolution. No communication. No explanatio...
Wheresthebeef 11-21-2025 06:44 AM
0
Replies
0
Kudos
357
Views
11/21 UPDATE - Day 54 and counting No communication (big surprise).  PM'd customer care.  Confirmed that the issue was "escalated" on 10/22 (I presume that was the third escalation or so I was told).  No information available.  Unable to identify the...
Wheresthebeef 11-21-2025 06:31 AM
1
Reply
0
Kudos
748
Views
11/12 UPDATE The saga continues - the 10 business days passed with no access and no communication.  Contacted Customer Care through PM and was told that a "specialist" would be getting back to me.  When?  They could not say.  Hopefully it is not the ...
Wheresthebeef 11-12-2025 06:13 AM
0
Replies
0
Kudos
923
Views
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Date Registered ‎12-03-2019 06:51 PM
Last Visited ‎12-24-2025 06:07 PM
Total Messages Posted 16
Total Kudos Received 10
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