Why must I enter password twice?

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Why must I enter password twice?

When logging in, I enter my email and password, then the Security Challenge, and then I recevied the following message:

We are currently experiencing technical difficulties and are unable to complete your request. Our team is actively working to fix the issue, and we hope to resolve it soon. Thank you for your patience.

I've been seeing this message every time I log in for a few weeks now. IS someone "actively working to fix the issue"???

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