Some videos are not downloading and playback has been problematic. There have been a few videos that begin, but half-way through the playback, the spinning circle appears and the video stalls. Tried watching videos on two different computers....a Windows desktop using Firefox and a Macbook Air using both Firefox and Chrome browsers. Anyone else having problems with the videos?
@JoLo49 When you click on an AARP Rewards video, it will pause if you navigate away from the window to turn your focus to something else, like another video. Please ensure that you do not have more than one browser tab open with the AARP Rewards site. We also recommend clearing your browser's cache and cookies before trying the video again.
Thanks for the recommendations. I only have 1 browser opened while watching the AARP videos and never doing anything else but trying to focus on the video. The issues are happening on 2 different computers on different days. One of the problematic videos seems to be fixed (Quick Walks to Control Sugar), however, the Hearing Aid video that @rednexsrus mentioned is still problematic for me.
I'm certain it's not my internet speed. There's only a few affected videos, while others are fine. Tried viewing the problematic videos on 2 separate days with the same playback issues. This is happening right after there were some updates and changes to the AARP site.
Thanks for posting. I also have issues with the Hearing Aid video. Another problematic video for me is the "Quick Walks to Control Blood Sugar". The Quick Walks video seems to be fixed and playback was fine today, however, I'm still having playback issues with the Hearing Aid video.
I spoke too soon about the Quick Walks video being fixed. It played fine for only 1 day, and now it's back to being problematic again. Today, only the audio came through with no video (black screen), and then the dreaded spinning circle appeared.
I have had problems with Quick Walks for months. Plays on some devices but not others. Doesn't like my new tablet but plays on my year old cell phone. Same browser and wifi. I found that if I just let the "spinning circle" go for the remaining time in the video, hit pause then play again it gives me my points.
Thanks, @MichelleM50204 for posting your problems with the Quick Walks video. The video worked fine for 1 day, but now having issues again. A few times the audio would come through with no video and spinning circle. I'll try hitting the pause and let the video play out.