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- Re: Points for Fitbit 10K Steps Not Awarded
Points for Fitbit 10K Steps Not Awarded
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Points for Fitbit 10K Steps Not Awarded
Good Morning!
The past 2 days, I've automatically received points for 5K Fitbit steps, but while I reached 10K steps each of these days as well, I've not received the rewards points.
Also, the daily visit points are not being awarded - the past 2 days, I found that if I logged out and back in at least 3 times, I get the points. I don't think it's supposed to work that way, and if it is, frankly, you can keep the points.
Please have these issues addressed by your IT folks.
Thank you!
Linda
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@LindaJoy53 Thanks for letting us know! It may take up to 24 hours for earned points to credit your balance, including the daily visit points. I was able to adjust your balance and I have taken note of the lag with daily visit points. Check your transaction history here: https://www.aarp.org/rewards/transaction/#view=adjustments I'm always here to help, please don't hesitate to reach out if you have any further issues!
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Thenk you, Janelle,
So this morning, 9/15, the AARP site visit points were added immediately with no new login required (though not for 9/14). As for Fitbit steps, however, yesterday (9/14) was a repeat of the previous 2 days: I received reward points for 5K Fitbit steps within minutes of achievement, but no points for 10K Fitbit steps. .
Thanks for being there for us!
Linda
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Again 9/16 & 9/17 - site visit points were automatically posted so appears that issue was addressed. .
Points for 10K Fitbit steps completed 9/15, 16 and 17 were never awarded (while the 5K points were automatically posted as soon as completed) - so that's 6 days in a row that 10K steps have not been awarded, while 5K have.
Something still needs to be fixed.
Thank you,
Linda
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@LindaJoy53 I'm sorry to hear this, Linda. I added the points to your account again. Please follow the troubleshooting steps found here: https://aarp.info/3v19IpI If you continue to experience this issue after you complete troubleshooting, please send me a private message for further escalation.
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I have tried the troubleshooting steps from the link you have provided. I have received the points for linking my FitBit, but I have not received any points for completing the required steps. Bluetooth is on and the FitBit app is open. Can you offer any further guidance?
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Yes, I had to continue to troubleshoot the syncing to get it to finally work. The original sync was not awarding points. My initial sync was on 9/22 where I walked 10,387 steps, 9/23 was 5,029 steps and 9/24 was 6,166 steps - non of which I received the points. If you look further into my account, you should see: 9/22/2023 Fitness tracker synced +500
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