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Trusted Social Butterfly

First (2) Videos Freezing...Numerous Attempts To Get Points

Community Managers

There's a problem with the first (2) daily videos freezing up and having to reload as many as 3 times to play.  The others are OK.

Could someone look into the problem?

 

Have a Blessed Day

@mi4090 

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Community Concierge

@mi4090 Are you seeing a badge without points displayed when first getting to the video? If so, you may be experiencing an issue that we're working on: https://aarp.info/38VWS0L

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Trusted Social Butterfly

Hello @AARPDanielaZ 

Doesn't get that far before freezing, happening during loading. Today 1st video ok, reload 2nd several times.

 

Have a Blessed Day

Marylin

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Community Concierge

@mi4090 Thanks for letting us know, we are looking into the technical issue. 

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Trusted Social Butterfly

@AARPJodeeR 

Both working today.  Thanks for helping.

 

Marylin

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Community Concierge

That is great news, @mi4090. Thanks for letting us know!

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