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My Settings Guidelines Help

First (2) Videos Freezing...Numerous Attempts To Get Points

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Ace of Spades Badge
mi4090
Recognized Social Butterfly
‎12-18-2019 05:38 PM

First (2) Videos Freezing...Numerous Attempts To Get Points

Community Managers

There's a problem with the first (2) daily videos freezing up and having to reload as many as 3 times to play.  The others are OK.

Could someone look into the problem?

 

Have a Blessed Day

@mi4090 

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AARPDanielaZ
Community Concierge
‎12-19-2019 03:23 PM

@mi4090 Are you seeing a badge without points displayed when first getting to the video? If so, you may be experiencing an issue that we're working on: https://aarp.info/38VWS0L

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Ace of Spades Badge
mi4090
Recognized Social Butterfly
‎12-20-2019 04:46 AM

Hello @AARPDanielaZ 

Doesn't get that far before freezing, happening during loading. Today 1st video ok, reload 2nd several times.

 

Have a Blessed Day

Marylin

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AARPJodeeR
Community Concierge
‎12-20-2019 04:12 PM

@mi4090 Thanks for letting us know, we are looking into the technical issue. 

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Ace of Spades Badge
mi4090
Recognized Social Butterfly
‎12-21-2019 03:50 AM

@AARPJodeeR 

Both working today.  Thanks for helping.

 

Marylin

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AARPDianaG
Community Concierge
‎12-21-2019 10:42 AM

That is great news, @mi4090. Thanks for letting us know!

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