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REPLACING OUR AARP CREDIT CARDS WITH BARCLAY BANK CARDS - SEE POSTSCRIPT WRITTEN 09/21/21 and 09-24

Has anyone else been concerned about the closing of our current AARP credit cards and its effect on our credit scores? We've had our VISA for many years and have built a lot of history with them. Now AARP is going to CLOSE those accounts and replace them with a new one that won't have any history. Just closing the account will lower our scores significantly. We, for one, don't want to use the Barclay cards, which offer significantly less rewards, so the total amount of our credit will be reduced, another factor in the building of our credit scores.

 

What do you think?

 

POST-  Postscript 09-21-21: To head off what I was sure would be a catastrophe, and after looking up references on Barclay, we created a new Chase CC account (on August 12th, received it on the 15th), set up our auto-pay bills, and set up the new account for auto-pay from our bank. We paid off the balance on the old AARP account by 09-08-21, and cashed in all our rewards. Then today, we activated the Barclay account (online) and immediately canceled it (by automated phone call). We're in the process of setting up a second Chase card to compensate for the first CC account lower credit limit. Guess we're  lucky to have managed to get through to our Barclay account. Keep trying, folks, and don't hold back on your comments to both companies. They certainly could have done a better job of planning all this. Giving their customers a voice in the choice should have been STEP NUMBER ONE.

 

AND yet another POSTSCRIPT on 09-24: Today Barlcays was daring enough to send us a 'welcome' email with a reminder to activate our card, to which we replied,

 

"Thanks, but no thanks!

 
We didn't, and don't, want your card. We have already activated and immediately cancelled our Barclay cards.
 
For those poor folks who are, to this day, still trying to activate their card or just talk to a live person at your company, we extend our sympathy. Your company has made what should have been a direct and automated process so overly labor-intensive for so many seniors that you won't soon be forgotten or forgiven.
 
Shame on AARP for choosing you and shame on you for being so ill-prepared to handle the conversion.
 
Signed, 'notsoyoung'
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Regular Contributor

 I took a stroll thru facebook today, checking Barclays for their customer feedback... folks who had problems or still have ongoing problems reaching back to last year.. many complaints about very long waits on hold, absolutely no help forthcoming when phones were answered, customer service people who spoke little or no English, repeated promises to fix problems, fixes that did not happen, problems that were strung out for so long that customer could no longer file a claim for resolution... etc..... some folks even filed complaints with the FDIC.  One person got a response only after he reported them to his state's BBB... even then they did not solve the problem, he just got a response.. nearly all of these were before the AARP conversion, so AARP should have known about them.   anyway, it sure was an eye opener.

 
Regular Contributor

Hey all... did you see??   We got a $10.00 credit posted on 10/12,  for AARP conversion... isn't that wonderful!

yes that was sarcastic..

Periodic Contributor

Yes, I saw the $10 credit. That's supposed to make up for the hours and hours of frustration and anxiety this fiasco has caused? No way! Class action suit anyone?

Contributor

Absolutely agree with you.  My husbands credit score just dropped from an excellent 820 to a fair credit rating of 674.  That's a drop of 146 points putting him at a level that will affect his credit and insurance rates.  WTH was AARP thinking.  I've spent over an hour twice trying to get through to speak to someone.  Our payment was also due the 19th of September.  Tried unsuccessfully to pay Chase on the 17th but was directed to Barkleys.  They weren't accepting payments till the 20th.  Of course they removed the late fee and assured me it would not go against his credit but here we are!!  They should be required to at least keep our many years of credit history with Chase on our record.  We are getting ready to do some home construction.  How do they think this will help with that kind of dip in our score?  This is ridiculous!

Tina McGinnis
Newbie

Yup. It has been weeks. Many hours on hold. Many reps saying they would square it away. Still can't get online because in the conversion from Chase they picked up the wrong email address and the wrong cell number, yet I can't get anyone in Website Assistance even to take a call let alone just change the cell number to the correct one. Total fiasco. One of the worst conversions and support experiences I have ever encountered professionally. A written complaint on this was sent to some P.O. Box for Barclay and, of course, they never responded and there is no other way to get help or complain except to sit on hold for more hours. Today they even started declining all the regular autocharges to that card I always used due to "non-payment" when I can't get online to set back up the autopayments I have always had! Total Fiasco. 

Periodic Contributor

@ErrolDickey 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Newbie

Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.

 

Periodic Contributor


@ErrolDickey wrote:

Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.

 


VERY well presented! This really is elder abuse and ironically from a supposed senior advocate!  Shameful! Perhaps this is co-ordinated by the Harris Biden admin!!

Honored Social Butterfly


@baddhombre wrote:

@ErrolDickey wrote:

Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.

 


VERY well presented! This really is elder abuse and ironically from a supposed senior advocate!  Shameful! Perhaps this is co-ordinated by the Harris Biden admin!!


No as Biden supports Seniors. Could be a leftover from Trump.

Trusted Contributor

I had a career in IT also and I couldn't agree more.

Honored Social Butterfly

I have had problems and posted on them in here. They have been worked out but new ones arrive every time I sign in to check my account. This evening they asked me challenge questions. Some of the questions I never gave them so they had no answer. One time they rejected my sign in, and gave me another set with a question I never gave them. This time they took my answer and I got in. Makes no sense.

It should be evident to all this program is a total mess and the mess is not going to end any time soon since the Bank just creates additional problems.

AARP should end the program now and find a new bank, then go back to putting members first not money for AARP. We still have heard nothing from AARP leadership on this mess. Why?

Periodic Contributor

You are so right about the sign in.  I don't get any challenge questions, but I do have to jump through hoops to sign in every time since 9/20. Like 5 pages worth. First you log in with user name and password (this should be the end of it, you would think!) then next page you have to fill in the last 4 digits of your SS, your birthdate, your 16 digit card number, your security code, hit enter, then check the box for a method (text, phone, or email) to receive your secure pass code, then enter that. Then you are asked if you want to change your password, select NO.  Then you have to enter your d**n password AGAIN.  5 separate pages!  I have signed in over 20 times and it does this every time.  I sent a message (because you can't get through on the phone).  Here is an excerpt from Barclays: "We are terribly sorry for any frustration the website security features may be causing and we would be glad to provide further direction in regard to this matter. We can confirm that our system will randomly challenge you with security questions or a Securpass code. In addition, this will also occur if we don't recognize the device from which you are attempting to log in to your account. Our security measures are in place to protect our cardmembers but please know that we are continually striving to improve upon our security protocols and to make your online servicing experience easier. We do understand your concerns and once again apologize if we did not exceed your expectations in delivering quality services. We will certainly forward your remarks to the accurate department for review."

Periodic Contributor

If only this would work. Answered all of the challenge questions. Entered social security number, birth date, etc. and guess what??? None of it matches their records!  And now they have locked me out from trying to log in.

So cannot log in. Back to square one tomorrow. Card is activated as my 85 year old mother has been able to use it for groceries and at the doctor for her copays. But I cannot see the statement or make sure that the auto pay worked as I cannot log in. Ugh.

 

Periodic Contributor

This is neglect and elder abuse! They have had LOTS of time to straighten this out and ANSWER THE G.D. PHONE!!! It is RUDE to say the least to make myself and other's wait for HOURS that's HOURS to fix THEIR problem!!!!!

Honored Social Butterfly


@ToddH320656 wrote:

If only this would work. Answered all of the challenge questions. Entered social security number, birth date, etc. and guess what??? None of it matches their records!  And now they have locked me out from trying to log in.

So cannot log in. Back to square one tomorrow. Card is activated as my 85 year old mother has been able to use it for groceries and at the doctor for her copays. But I cannot see the statement or make sure that the auto pay worked as I cannot log in. Ugh.

 


It is about time AARP reps. in here get involved in what is happening and get the problem solved for this member. What the Bank and AARP are doing is elder abuse. No E mails from the member. A phone call to the member then a phone call with the member, bank, and AARP people on the line and solve the problem. This has been going on for to long and it not being solved shows how bad the bank and the AARP people who put this  program in are.

By the way we have still not heard from AARP Senior Leadership about what they are going to do about this total failure forced on members.

Regular Contributor

Are you also getting email notifications saying there is a secure message , like this.."

You have a new message in your secure inbox on our customer website. To view your messages, log in to BArklaysus and click on the New Messages link above the image of your card or click on the button below.",  and finding no new messages? that seems to be another problem they have. not to mention that the new messages link above the card image never shows anything but a 0, even when there are messages!
 
Regular Contributor

On thing I've noticed... I get a lot more challenges when my VPN is turned on... looks like using a VPN triggers more challenges to logging in.

Trusted Contributor

The whole process is absolutely ridiculous.

Newbie

Worst experience ever… no live person at Barclays .. tried multiple times never answer tried different times day and chat / never answer / cashed out rewards for membership 2 weeks ago - never posted to Aarp — unclear statements. Had balance and paid off / then another balance popped up / no one to help me / I paid it and canceled/ had to do that automated - wrong move Aarp/ my chase Aarp card I had no issues with / don’t get it ! 

Regular Contributor

After reading this I realize I am not alone..... we did not have the Chase Travel Rewards card, but we got the Barclays travel Rewards card... I, too, had lots of problems getting the card activated.... I was able to create  Barclays account days before I was finally able to activate the card. And, I noticed that every time I logged into the account, the pages shown and the info on those pages was slightly different.

my main gripe is that even though documents from AARP showed that card accounts other users would receive a separate card with a unique number, we never received a card for the other user... Me! so about 6 days ago I logged on to the account and added myself as another user. Today I checked the Barclays account, and account  still shows no other user on the account. I'm researching other cards and will be paying off and cancelling the Barclays card ASAP...

 

Added today 10/4/21... Anybody beside me think that the responses from AARP are robot generated? I've scanned thru many and they look like bots to me...

Moderator
Moderator

@BobtheScott 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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I was able to use the automated phone responses to find my account info... All ID info was accepted. 

I am on hold now for close to 4 hours, trying to get:

1- No new card delivered.

2- Full Account number, as when trying to set up Online Access, there are security error. 

Also- There is a secondary thread INRE: Interest rates. Mine was 12.49% (Other thread listed one of the posters interest at under 7%) at Chase... I haven't been able to contact anyone at Barclay, as I said, but there minimum appears to be 16.74%. That's a pretty significant increase, to say the least, and considerably higher than other comparable rewards cards. (see BofA).. Chase's rewards were more than adequate.. 

 

UPDATE 10/06/21... 

Please note.. Initial mailing was done to a "previous address". Not sure why. 

After a 6 hour or so wait I finally got connected to a Relationship Analyst, aside from the wait time, the Analyst was extremely helpful and knowledgeable....  

Got the address issue straightened out, new card arrived today, old card was cancelled (although it still shows in my accounts?). 

Got the information on the interest rates for existing balance and new purchases, same as Chase. 

Thanks.. 

 

 

 

 

Contributor

Shame on you AARP. Waited HOURS to talk to a Barclays phone rep. Travel rewards with Barclays DO NOT include booking cruises. Chase did. You took away any real rewards when AARP switched from Chase to Barclays just to bring in more revenues to AARP. You do not help seniors.

Jim K

 

Contributor

You might want to share that with Barclays. I don't mean talking to someone in an overworked call center, that's not designed to address what you want. SOMEONE at Barclay's would like to know how to get, retain, and develop your customer loyalty. It's a shame that trail wasn't blazed before putting you in this position.

Periodic Contributor

My card is finally activated.  Yea!  Called the president of Card services and they contacted security.  They had the wrong birthdate on my account.  Not sure if that was from AARP, Chase, or just an error in the system.

Trusted Social Butterfly

How did you contact him?

Periodic Contributor

It is a commonality as I had the same issue with my bday, and other's have had the same... AARP is responsible and ironic that they abused seniors

Periodic Contributor

I think the majority of people who had activation issues were related to incorrect birthdates being transferred into the Barclays system.  Such a poorly executed transition - by an organization that is supposed to advocate for seniors!  What a disconnect.  Follow the money on this one....

Contributor

Barclay is offering a 100.00 bonus if you spend 500.00 in the first 90 days of opening your AARP credit card. The problem is, this is ONLY available for NON-AARP members. AARP members DO NOT get this bonus offer. We get nothing but problems from this card. Shame on AARP for forcing seniors to put up with all these problem issues and not helping us. Their apologies are useless, we want solutions.

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