Cannot redeem rewards points

[coldje]

Over the last MONTH I have reported a problem with my ability to redeem rewards points via chat and telephone.  It's always the same:  "I assure you the investigation into this problem is ongoing."   The CSR really has no idea what's going on.  Nothing has been done.  It's an account issue that should take 30 seconds to solve.  I'm not just being cynical.  I taught Information Technology at university for 30 years.  Everything is done online in 2026.  It's just not that hard.

[SereneSeagull]

Any luck yet?  @coldje  and @WW393731 

[WW393731]

yes a person at aarp reached out and got my account up to snuff about 6 weeks after my request.  

[Mariapec32]

   I'm in the same situation, 3 weeks in.  I tried the support chat first and eventually received an email from Desi in "Consumer Care" on May 15th asking for more information (without saying what information was needed) with a number to call.  Of course my calls go directly to voicemail, and I've left TEN messages without a response.  Tried chat again twice, tried calling the rewards support number.  They all "thank you for your patience and understanding," but tell me to keep waiting.  

    I managed a help desk for a number of years, so I too know this is not acceptable.

[SummerOnTheWay1]

[5/28/26] CONGRATS @WW393731 !!! 💃👍🙃 Lol, now you can WIN some Sweepstakes. SO GLAD it all worked out for you.

---

➡️[*** @WW393731 wrote:

yes a person at aarp reached out and got my account up to snuff about 6 weeks after my request.  

---

[WW393731]

sorry that others are still having issues.  Would be nice if AARP just wiped the slate clean for everyone.

[SereneSeagull]

Thanks for update.  Glad you got yours worked out.  Did they say why it happened? What caused it?

[WW393731]

I joined a month ago and could not redeem.  I can earn but I can't redeem.  Into second "10 day escalation".  All going into my report .

[SereneSeagull]

I’d suggest getting the eyes and ears of @AARPTeri  or @sandy .