Cannot redeem rewards points

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Cannot redeem rewards points

Over the last MONTH I have reported a problem with my ability to redeem rewards points via chat and telephone. It's always the same: "I assure you the investigation into this problem is ongoing." The CSR really has no idea what's going on. Nothing has been done. It's an account issue that should take 30 seconds to solve. I'm not just being cynical. I taught Information Technology at university for 30 years. Everything is done online in 2026. It's just not that hard.

488 Views

I joined a month ago and could not redeem. I can earn but I can't redeem. Into second "10 day escalation". All going into my report .

396 Views

I’d suggest getting the eyes and ears of @AARPTeri or @sandy .

464 Views

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