AARP Extra Credit not working

[mw78638742]

AARP Extra Credit rewards are not working. I've done the videos and quizzes for each category. I'm still not able to redeem anything.

How come this happens every month?

PLEASE FIX THIS!!!!!

[AARPConsumerCare]

Hi @mw78638742, I can understand your frustration. Please check your private messages. Let's take a look into this. - Diana G.

[DarrenG233257]

I'm having the exact same issue. I'm not sure why this happens every month. The extra credit offers exercizes take multiple times to get recognized. Then afterward I can never redeem for the rewards. It just redirects me to the screen to do the same tasks even though they are complete. 

Why does this happen every month?

[DarrenG233257]

It looks like it just got fixed. 🙂

[AARPConsumerCare]

Thank you for the update, @DarrenG233257. Glad to hear it worked for you. - Diana G.

[tmbrg2]

I still can't get the Social Security activity to register for me. Keeps saying I have already completed two of the tasks, which I have multiple times this morning, but they still show as incomplete for Extra Credit. So frustrating.

[AARPConsumerCare]

tmbrg2 Thanks for reaching out. We definitely understand how frustrating this can be and would like to do some troubleshooting with you. So that we can get started, can you send us a private message with your full name, mailing address (including zip code), and the email address used on your account? If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7- Christy C. 

[tmbrg2]

That link just goes to the main login page. I have searched and cannot find how to enable private messaging anywhere!!

[AARPConsumerCare]

tmbrg2 You can enable private messaging after logging in by clicking on My Settings in the top right corner of the community. Then, select the Preferences Tab, then the Private Messenger tab. Finally, check the box labeled Turn On Private Messages, then save. If you're still having trouble, you can click this link for other ways to get in touch with us. - https://aarp.info/3epCObA - Christy C. 

[tmbrg2]

Strange, but true: I don't have a Private Messenger tab under Settings/Preferences and on the right when I click on Check Private Messages (or something like that), it says I don't have authority to access that. Thanks for trying to help. I'll continue to explore....