Unable to process your redemption request

[JoanRich]

This has been like this for a week...unable to redeem my points

[RichardS584511]

 I have the same problem. Mine started back in October. I have called and was told it was escalated and to wait 3 to 5 business. I did, nothing happened. I called again they said they have to record of and said again they escalated  and toward 3 to 5 more day . I did, again nothing.

[AARPConsumerCare]

I can understand your frustration, @RichardS584511. I've sent you a private message to take a look into this. Thank you! - Diana G.

[MaryL375174]

I called them a few days ago and they said they would escalate the issue and get back to me. Have not heard anything.....

[AARPConsumerCare]

Thank you for reaching out, @MaryL375174. Glad to hear you've reached out to our team to have your issue escalated. They should get back to you within 5 business days with details. - Diana G.

[AARPConsumerCare]

@JoanRich  I'm sorry for the troubles! Please reach out in a private message with your email address and I'll be happy to check into your account for you. Thank you!  Jodee R.

[MaryL375174]

I tried following the instructions to turn on private messages, but I don't have a "Private Messenger" tab. I have not been able to redeem any rewards for over a week now.

[AARPConsumerCare]

I'm sorry to hear you don't have the private messenger option, @MaryL375174. I've reported the missing option to our team. In regards to your AARP Rewards error, our team should get back to you within 5 business days. - Diana G.

[rc5185366]

I think we can all understand that not everything works all the time. It's not about not being able to redeem, although that is certainly frustrating, it's about the lack of apparent concern on AARP's part by not addressing it. For an organization that prides itself on hearing the voice of senior citizens, they certainly seem to be dropping the ball on their own website. 

[AARPConsumerCare]

I understand how frustrating it is to earn points and not be able to use them @rc5185366. It's never fun to experience these kinds of issues. I'd be happy to help you look into this error message. Please send me a DM with your email address to get started. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. Hoping to connect soon. - Daniela R. 

[r767831w]

Yep, and apparently they don't care enough to get this fixed, even though tons of people have been writing in here.

[AARPConsumerCare]

@r767831w We are here to help and we definitely want to get it fixed! I'm terribly sorry that you're experiencing this website issue. Please send us a private message with your full name, mailing address and email address so we can locate your account and look into the error message. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7. I look forward to speaking with you further!  - Janelle M.

[r767831w]

I received a private message from one of your colleagues asking for that information, but there was no way to respond -- no reply button, no nothing.  Typical IT fail for AARP.  So I finally called in yesterday, gave my info, and was told that it would be escalated.  But given that so many of us are having the identical problem, why would AARP be troubleshooting this one account at a time instead of just fixing the central problem??!  Unbelievable!

[AARPConsumerCare]

@r767831w I'm glad you were able to provide your info for an escalation! Unfortunately, this is an account specific issue. We are here to help anybody who is experiencing the error with their account. Please don't hesitate to reach out if you need anything further.  - Janelle M.

[r767831w]

If it's "an account specific issue," implying that there are just a few of us affected, then why is it taking so long to fix it?  I haven't been able to redeem for two weeks now.  And if there are so many people affected that it truly is taking this long to unravel it, then it's NOT account-specific, it's systemic.  You don't get to have it both ways.

[AARPConsumerCare]

@r767831w Thank you for getting back to me. Once an issue is escalated to our designated team for assistance, the timeframe to hear back from them is 3-5 business days. This timeframe allows our team to thoroughly investigate your account and issue. I'm terribly sorry for any inconvenience this has caused. If you'd like me to follow up on the escalation that was created when you called us, please send me a private message with your complete name, email address and mailing address, so I can locate your account. You may need to enable your private messages first, here is an article with steps to take: https://aarp.info/47hWcl7.  - Janelle M.

[r767831w]

My private messages are turned on, but I don't know how to direct a message to your attention.  Please explain?

[AARPConsumerCare]

@r767831w I just replied to your recent private message. Here's a link to check your inbox: https://community.aarp.org/t5/notes/privatenotespage ?cmp=SNO-LITHIUM---&socialid=15232098303; - Janelle M.

[MaryL375174]

A couple of days ago I got an email that my account was fixed and I can now redeem rewards, they implied that I didn’t follow the guidelines, but didn’t give me anything specific. I reviewed the guidelines and I can’t understand what I could have done wrong  

[rc5185366]

 Hi, Mary. I'd find it frustrating not to be told what I was supposedly doing wrong. I wonder if that's what the rest of us who are unable to redeem will be told. I'm also wondering what's going to happen if our points expire as we sit on them without being able to use them. If you ever find out what they are implying you did wrong, I hope you will share because it would be interesting to know what they consider a violation. Watch videos, take quizzes, get points. I figure it is fairly basic. Take care.

[MaryL375174]

I have not heard back and probably won't. I can't imagine what it is I did wrong because, like you said, it's all basic. I will reply back if I ever do hear from them. I sent them an email and left a voice mail, and nothing back from them. It's so frustrating.

[AARPConsumerCare]

I'm sorry to hear you still haven't received a reply from our team, @MaryL375174. Since you mentioned the private messenger option, please visit https://help.aarp.org/s/article/contact-aarp?cmp=SNO-LITHIUM---&socialid=15263485391 to chat, text, or speak with a representative to check on the status of your escalation. - Diana G.

[AARPConsumerCare]

Thank you for the update, @MaryL375174. You can reply to the email you received from our team for more details. - Diana G.

[MaryL375174]

I did reply to the email to get the specifics of what I supposedly did wrong but have not received a response....

[JoanRich]

Going on 4 weeks now...and nobody at AARP cares...you can, they write and ticket with all my acct info and same....nothing happens again and again....just be honest and say the 11/15 update will fix it all.

[AARPConsumerCare]

@JoanRich  I know how frustrating it has been, but I want to help! Please reach out in a private message with your email address so I can locate your account and check for you. Thanks!  Jodee R. 

[rc5185366]

 That's a very good question. I don't understand why they are approaching this as an individual problem when so many are posting they have issues. Maybe the maintenance from 11/15-11/18 is an attempt to fix this? 

[rednexsrus]

YOU WISH