Problem signing into SS using Login.gov

[cat0w]

I'm having problems with Login.gov account when I try to log in to Social Security. I get the run around when I start the ID myself and I am told my cell phone number does not exist. My old landline number I no longer have but haven't found a way to delete it. There are ways to add phone numbers but apparently no way to delete my old number. Has anyone had problems trying to ID yourself so you can get to your Social Security account?

[Barbisme · Accepted solution]

Hi, I had a prob last year getting thru the online sign-up, I got thru all the screens until the very end - but the last page gave me a no-can-do msg. So, I called the SocSec helpline, and they had me go thru the whole thing again & got the same msg at the end. So they then told me to call the local SS office for an in-person appt  and to take my ID. Went to the appt & they successfully got my login.gov acct going!

So try calling them first. 

[cat0w]

Thank you. I'll check with my closest office and see what they can do.