Problem signing into SS using Login.gov

[cat0w]

I'm having problems with Login.gov account when I try to log in to Social Security. I get the run around when I start the ID myself and I am told my cell phone number does not exist. My old landline number I no longer have but haven't found a way to delete it. There are ways to add phone numbers but apparently no way to delete my old number. Has anyone had problems trying to ID yourself so you can get to your Social Security account?

[WandaS992808]

I am having aI problem getting in.  It takes a picture of my drivers license front and back then it goes no where.  I had a login but they said I no longer had one for my email that has been on file for 5 years.  I thought this was the year for making America great again.  Evidently seniors are not included.

[GeneM195324]

This is so stupid. It is impossible to create an account. Why won't they mail a SSA-1099 form at the beginning of February as they used to do. I cannot file my taxes.

[Barbisme · Accepted solution]

Hi, I had a prob last year getting thru the online sign-up, I got thru all the screens until the very end - but the last page gave me a no-can-do msg. So, I called the SocSec helpline, and they had me go thru the whole thing again & got the same msg at the end. So they then told me to call the local SS office for an in-person appt  and to take my ID. Went to the appt & they successfully got my login.gov acct going!

So try calling them first. 

[EleanorS605798]

I have the same issue. I called the SSA office and they told me there is a bug in the LOGIN.GOV system. The SSA office personal told me to contact LOGIN.GOV directly to fix my phone number issue. They said don’t let them give you the run around by telling you to call SSA to fix it. They have no control of their software and need to push back for them to fix it.

[GaleC498845]

I have gotten the same response. Today, when I went to take picture of of passport, response was This action is not supported by chrome. All I want is my 1099.

[cat0w]

Thank you. I'll check with my closest office and see what they can do.