Unable to process your redemption request

[KkohdiwaA240386]

 My account create today and I haven't done any tasks yet.. I tried to redeem 50 points but it said Unable to process your redemption request .. I'm pretty sure this is exactly the AARP system's fault not the individual's fault.. Please listen to this request and fix it for everyone..I have seen too many people get this error and only get Waited 5 days for an answer and sent the request to a higher level department.. But until now it still hasn't been processed.

[AARPConsumerCare]

I can see how frustrating this can be, @KkohdiwaA240386. I would like to take a look at your AARP Rewards account. Please send me a private message with your name, address and email. Thank you.

Here is our article with information about how to enable private messages: https://aarp.info/47hWcl7 - Diana G.

[r767831w]

Why are you still looking into individual accounts A FULL MONTH after this problem was first reported to you, and after seeing hundreds of messages here over the weeks since then, everyone reporting the same issue??!  Why is it not being fixed globally?  (Hint:  the fewer redemptions AARP allows, the less it costs AARP.)

[sherilee17]

Same issue! Geesh. Very frustrating.  I am ready to just give up in AARP and all their nonsense.

[AARPConsumerCare]

@sherilee17 I can imagine how frustrating it must be to deal with this issue. Let's work together to find a solution quickly. Please send me a private message with your full name, mailing address and email address, so I can locate your account and follow up on that redemption error message. You may need to enable your private messages first, learn more here: https://aarp.info/47hWcl7  - Janelle M.

[AodomazaB497148]

Please let me know if anyone can fix the error "Unable to process your redemption request"

[r767831w]

They CAN fix it, they just WON'T fix it.  Now that you've posted here, expect to get a reply from Customer Service, expressing great concern and telling you to send a private message.  Then you will go through an endless round of "escalations" during which nothing will be done.  Prepare to contact them over and over and over again, where they will express great sorrow over your frustration, and then do nothing to fix the problem.  This is a farce.

[rc5185366]

Yep, this is what I've been dealing with, too. I don't understand why they can't - or won't - fix this. 

[r767831w]

Yes, AARP's tech support is absolutely horrible -- problems take weeks/months to get fixed.  That shows that they don't care about us at all.  But this, I believe, is even worse.  It appears that they flagged a huge number of accounts for suspected fraud, and now either don't know how to undo it or are simply refusing to undo it.  I will definitely not be renewing my AARP membership.

[DeilimaD313535]

I Think AARP can't fix " Unable to process your redemption request " .. Almost BLOCK REDEEM ALL REWARDS . I think AARP has reached this point of decline. There are no longer any technical staff capable of repairing this system error. It has been more than 3 months since this situation occurred and now it has become extremely complicated and cannot be repaired anymore.

[rc5185366]

It would be nice if they would hire an outside consultant if they aren't able to fix this themselves. I don't know if it's that they aren't able to, or that they are unwilling to.

[MemberS2006]

🌲⛄🎀🎁🌲

[AARPConsumerCare]

@MemberS2006  Please reach out in a private message so we can investigate your account. Thanks!  Jodee R. 

[BurkeB759361]

Yes . Account new redeem almost Unable to process your redemption request

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[AARPConsumerCare]

I can see how frustrating this is, @BurkeB759361. Please send me a private message to take a look at the error you received. Thank you!

To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[ToinyichabT212532]

yes .. I have create new and see 

Unable to process your redemption request ... definitely aarp system error

[AARPConsumerCare]

I'm sorry to hear you got this error, @ToinyichabT212532. Please send me a private message with your name, address and email to take a look at your AARP Rewards account. Thank you.

For instructions about how to enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.