!Unable to process your redemption request

[LutherF]

I sent two PMs (1st of Feb and the 11th Feb).  I made a call (I think ten days ago), and my problem is still not fixed.

[JohnP937110]

I have been trying to get this same issue fixed for over two months.  They escalate the ticket but no one ever responds.  They claim there is no higher power I can talk to for resolution. 

Does anyone know how to reach a manager with power to resolve at AARP?  

[atippin]

Same here.  They don't seem to care or their "tech Control" inept or does not exist. Wish there a away we could talk to someone that really could help.

[Rocky818]

I know a few people who are having the same issues.  I know someone who has not been able to redeem anything for 6 months.  They are not even sure if they should continue earning points anymore.  AARP is not responding to most of these complaints.  I attend a seniors' group once a month.  We have about 40 of us.  This comes up in our group and we are not getting good feedback about AARP.  

[SereneSeagull]

Your message @Rocky818 is one that I would hope catch the moderator’s eye. A group of seniors that meet regularly that seem to have the same complaint, would definitely be an eye catching comment, I’d think, for Public Relations department of AARP.

[donnag530723]

Unable to process your redemption request 

[SereneSeagull]

Since they are not there during the weekend, nothing more will happen until the weekday.  They tell everyone 10 days I believe.  Not sure if they mean 10 working days, …so not counting the weekends in there.  Hope you get it resolved soon.

[BtW751689]

10 working days means two weeks but they have not been getting this fixes on the first pass.  Sometimes 3 or 4 times if you are lucky.  File a complaint with better business bureau for additional help.  Good luck.

[SereneSeagull]

I’ve mentioned other places as well in other posts.  I agree