Unable to process redemption request

[Bill842693]

System will not let me redeem rewards to enter any sweepstakes or instant wins. Just gives me an “Unable to process redemption” notice.  I got on chat twice, and both times was told they would escalate to someone to resolve issue and that AARP would contact me.  So far, nobody has gotten back to me, and I still cannot redeem rewards points to enter sweepstakes or instant wins.  I am new to AARP and am very disappointed.  Very frustrating. 

[Bill842693]

Nicole, thanks.  This was helpful.  It definitely has not been 3 weeks from my. first chat.  I have been doing what you suggested and just trying to redeem when I sign in, in case AARP resolves without a personal alert. 

[SummerOnTheWay1]

[Friday 2/13/26]

Bill @Bill842693 , what DATE were you told your "issue" was being ESCALATED?

Take care,

Nicole!

➡️[*** BILL 

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@Bill842693 wrote:

System will not let me redeem rewards to enter any sweepstakes or instant wins. Just gives me an “Unable to process redemption” notice.  I got on chat twice, and both times was told they would escalate to someone to resolve issue and that AARP would contact me.  So far, nobody has gotten back to me, and I still cannot redeem rewards points to enter sweepstakes or instant wins.  I am new to AARP and am very disappointed.  Very frustrating. 

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[Bill842693]

 If I remember correctly, the first chat was over a week ago - I think I waited about a week before getting on chat a second time.  The second chat was just 2 or 3 days ago.  I trusted the process, so I didn't take detailed notes. I realize a final resolution might take a bit of time, but it would be nice to get a heads up from an AARP person to confirm to me that someone is actually looking into the issue.