Unable to process redemption request

[Bill842693]

System will not let me redeem rewards to enter any sweepstakes or instant wins. Just gives me an “Unable to process redemption” notice.  I got on chat twice, and both times was told they would escalate to someone to resolve issue and that AARP would contact me.  So far, nobody has gotten back to me, and I still cannot redeem rewards points to enter sweepstakes or instant wins.  I am new to AARP and am very disappointed.  Very frustrating. 

[JohnW816021]

Same problem for months, customer service is a joke on this!

Recommend every affected member CANCEL AUTOMATIC RENEWAL in protest--this might "help".

Btw, they make doing that hard to find...but it's there under "My Account Details"

You can even explain "why" you are canceling auto renewal (Rewards Scam)

[LutherF]

Have they fixed your issue?  I am having this same problem (since Feb 1st).

[Bill842693]

@LutherF Not yet.  It appears I am in the hopper, but they need to look into each situation individually because there isn’t one cause for everyone.  

[JohnW816021]

Same problem for months, customer service is a joke on this!

Recommend every affected member CANCEL AUTOMATIC RENEWAL in protest--this might "help".

Btw, they make doing that hard to find...but it's there under "My Account Details"

You can even explain "why" you are canceling auto renewal (Rewards Scam)

[LutherF]

It’s hard to believe it is taking this long to resolve this issue. What about the members who are experiencing the same problem but haven’t complained? Are you telling me that AARP is unaware of glitches on its own platform until a user provides input? Really?

[RosemaryM129167]

I too am having this issue. I have been trying to get answers for about a month and a half now to no resolve.

[JohnW816021]

Same problem for months, customer service is a joke on this!

Recommend every affected member CANCEL AUTOMATIC RENEWAL in protest--this might "help".

Btw, they make doing that hard to find...but it's there under "My Account Details"

You can even explain "why" you are canceling auto renewal (Rewards Scam)

[suedan55]

I saw that  @DarrylL35959  at AARP contacted you and asked for you to send him a private message with your email address....did you do that and did it solve your issue? I am having the same issue- not able to redeem . I am a member for 26 years.

Thanks

[Bill842693]

No, I did not.  I gave up on AARP Rewards Program.  When I go through chat, they say the matter was escalated and there is nothing more to do but wait and someone will contact me.  Nobody has gotten back to me yet.  I periodically check to determine if I can redeem rewards.  As of today, still not resolved.

sorry slow to reply, but I am not monitoring this content.

[JohnW816021]

Same problem for months, customer service is a joke on this!

Recommend every affected member CANCEL AUTOMATIC RENEWAL in protest--this might "help".

Btw, they make doing that hard to find...but it's there under "My Account Details"

You can even explain "why" you are canceling auto renewal (Rewards Scam)

[SereneSeagull]

I’m seeing a pattern here.  

[DarrylL35959]

Hi @Bill842693 

I can definitely understand how frustrating that would be, especially after trying multiple times and not getting any updates. I want to help get this looked into. Please send me a private message with your email address and AARP membership number so I can review your account and make sure the issue is escalated for you. AARP Darryl

[Bill842693]

Darryl, I don’t know how to send private messages, but fyi.  The specialist team still hasn’t resolved my unable to redeem points issue.  There has been no communication from any specialist (eg, received report and in the hopper, there are 100 people ahead of you, etc - which would be fine, so I know someone is working on the issue).  I tried letting chat know and asking if they could check and they said already escalated and they will not do anything else to help - and told me to just wait.  On the bright side, I have 500,000 unused points.  

[SereneSeagull]

Hi @DarrylL35959 , 

@Bill842693 needs help please.  Looks like he’s been waiting over a month.

[CarmaY105065]

Good luck with that.  I know a few people who have had the same issue for many months, with no resolution.  It is a major issue now and many new members are having the same issue.  Not many people are having any luck at all.  

[JohnW816021]

Same problem for months, customer service is a joke on this!

Recommend every affected member CANCEL AUTOMATIC RENEWAL in protest--this might "help".

Btw, they make doing that hard to find...but it's there under "My Account Details"

You can even explain "why" you are canceling auto renewal (Rewards Scam)

[SereneSeagull]

Hi @CarmaY105065 , 

  Write and voice your concerns to their CEO in DC.  Mods don’t stop here much lately.

[WW393731]

same here, just joined on Thursday and got this same message.  Contacted chat, told the same blah blah which means IF they are true to their word and the 10 days happen it will be Feb 27 before I MIGHT be able to redeem.  so much for February.  At the rate they are answering (I see many people do not get replies for several MONTHS not 10 days) I will likely have a million points.  

[WW393731]

AARP should be offering members who are not able to redeem an extra day for each day they can't use their member benefits.

[SereneSeagull]

@WW393731 
Ask for a credit for membership since that membership has been interrupted by no fault of your own, and you have been cut off of those benefits.  

[WW393731]

day 10

[WW393731]

today is day 10.  I have contacted Darryl several times, told today don't reopen case so if it is not going to be fixed and Darryl suggests not reopening or asking for a new 10 days what recourse do members have?  Any other business that you are paying a membership for and not receiving the benefits offered without explanation or remedy would certainly mean it is time to quit.

From Darryl:

I wanted to follow up and let you know we do see the reports about the “unable to redeem” Rewards error. I’ve escalated the affected accounts directly to our Rewards support team for review.

At this point, the cases are being worked by the appropriate team. Because this requires an account-level investigation, we in the community can’t manually fix or adjust the redemption from here, but the specialists now have the details they need.

While the review is in progress:
• There’s no need to continue submitting multiple requests — it will not speed up the process and can actually delay handling
• Please avoid creating duplicate threads so the case stays tied to the active investigation
• Once the team completes their review, they will contact you directly using the email on your AARP account

I understand this is frustrating, especially when everything else on the account appears to be working. I’ll continue monitoring on our side and ensure the escalation remains visible internally.

I appreciate your patience while the team works toward a resolution.
— Darryl, AARP Community Team

[DarrylL35959]

Hi @WW393731 

I know that’s disappointing, especially right after joining. Please send me a private message with your email address so I can check the status of your escalation and see what updates are available for you. -AARP Darryl 

[SereneSeagull]

Hi @DarrylL35959 Seems like a lot of 10 days have past for people.  

     Any resolutions or compensations being made to all of these folks who keep getting shut out of using their earned rewards?

.  AARP encourages us seniors to be proactive and be part of the process to help support other seniors.

      I’m seeing a whole boat-load of community members here getting strung out to dry, with this continuous 10 day waiting  loop that never ends.

      There are laws governing rewards, contests and sweepstakes and I don’t think the never ending 10 day solution response is working for people to get at their earned rewards.   I’m not sure if the hope is they’ll give up or what, but lots of frustration that I can see.  Months of waiting for it to be solved.

Can they please be addressed?  Less complaints make a happier board.

[ps9656899]

Just called AARP agent again.  My "Unable to Process Your Redemption Request" is still being Expedited since my first call on March 4th.  This is frustrating - 20 days and still no help. 

[SereneSeagull]

I’m sorry this keeps happening to people . 😟

[Bill842693]

Nicole, thanks.  This was helpful.  It definitely has not been 3 weeks from my. first chat.  I have been doing what you suggested and just trying to redeem when I sign in, in case AARP resolves without a personal alert. 

[SummerOnTheWay1]

[Friday 2/13/26]

Bill @Bill842693 , what DATE were you told your "issue" was being ESCALATED?

Take care,

Nicole!

➡️[*** BILL 

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@Bill842693 wrote:

System will not let me redeem rewards to enter any sweepstakes or instant wins. Just gives me an “Unable to process redemption” notice.  I got on chat twice, and both times was told they would escalate to someone to resolve issue and that AARP would contact me.  So far, nobody has gotten back to me, and I still cannot redeem rewards points to enter sweepstakes or instant wins.  I am new to AARP and am very disappointed.  Very frustrating. 

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[Bill842693]

 If I remember correctly, the first chat was over a week ago - I think I waited about a week before getting on chat a second time.  The second chat was just 2 or 3 days ago.  I trusted the process, so I didn't take detailed notes. I realize a final resolution might take a bit of time, but it would be nice to get a heads up from an AARP person to confirm to me that someone is actually looking into the issue.