AARP Online Community and Discussion Forums - Re: Still haven't received Carnival gift card

Pamsbaker12 · ‎01-30-2023

I ordered a 500 Carnival E gift card on the 25th. I still haven't received it. I tried doing the chat function and someone was trying to help me. Tried resending them with no luck also never received a confirmation email and the chat was cut off. Today I can't get the chat to load and I have been on hold and getting nowhere. Money was taken out of my account right away,

MichaelS453501 · ‎01-23-2025

I am also waiting to hear back. We purchased over $2,000 in gift cards for Holland America on 1/3/2025, and on 1/23/2025 we are still going back and forth with AARP and no explanation or resolution. I see that a concierge helps some individuals - may I get some help here? The person handling our escalation has no information for us.

AARPConsumerCare · ‎01-24-2025

I understand how frustrating this is, @MichaelS453501. Please send me a private message to take a look at your AARP Rewards account. Or reach out via chat, phone or text: https://aarp.info/3epCObA Thank you. - Diana G.

jmanjr · ‎08-23-2024

I wish I had read this post earlier. I am going through the same thing now. I purchased 2 - 500.00 cards on August 18. To this date, I have received nothing but a runaround. I am on a cruise next week, and this is ridiculous.

Jimmie Hardaway

DanaG812126 · ‎09-12-2024

Did you ever get your gift card?

MichealD156552 · ‎07-26-2024

I still have not received my $500 Carnival gift card, I need to pay my cruise asap. Can you please help?

AARPConsumerCare · ‎07-29-2024

Hi MichealD156552 I'm happy to help! I've sent a private message for you to provide your email address, so I can locate your Rewards and check for you. Thanks! Jodee R.

ChikaW344979 · ‎02-23-2023

I purchased carnival gift cards for an upcoming cruise for my birthday as well as my mothers they never got delivered to my email address it’s been 5 days an I just keep getting bounced around had I known the customer service with this company was like this I would have never signed up honestly 5 days over $1000 just floating around in thin air is ridiculous

AARPJanelleM · ‎02-25-2023

@ChikaW344979 I'm so sorry for this issue. I see we created an escalation for you on Feb 22 and you can expect to hear back from our designated team within 5 business days.

LeslieD202033 · ‎01-07-2024

Well I purchased one today- I’ve gotten 15 emails from AARP but not my gift card, but the money sure came out of my account quickly

AARPJanelleM · ‎01-22-2024

@LeslieD202033 Gift cards can take up to 24 hours to be delivered to your inbox when purchased during normal business hours. Please reach out if you need assistance with your card: You can chat with us online using the CHAT icon on the right or call us at 1-866-451-6305, Monday through Friday, 8 a.m. - 8 p.m. ET.

LeoCMBell · ‎04-14-2023

Hi, can you please help me as well? I purchased three $500 Carnival gift cards. I reached out to chat and was told it would be resent. Still haven't received and money was withdrawn from my account. Thank you.

lf61188530 · ‎04-28-2023

i'm trying for 3 days to even buy a gift card can you tell me the process you haveto do to get these gift cards? thanks.

AARPJanelleM · ‎04-29-2023

@lf61188530 You can head over to the Redeem page on the AARP Rewards site to find the complete list of available items: https://www.aarp.org/rewards/redeem/ Are you getting an error message when you try to purchase a gift card?

AARPJanelleM · ‎04-15-2023

@LeoCMBell Sure thing! Your case was sent to our escalations team on 4/13 and you can expect a resolution within 3 business days.

AmandaF622968 · ‎09-11-2023

can you please help me? I bought a Carnival gift card for 450.00 and i get error message. The amount was taken from my account. I have called and chat but no one helps me. The name and address is the same.

AjS461079 · ‎12-18-2023

Did you ever hear back from them or receive your gift cards ? This is my current situation with them now and I am getting no where. I hope you did it would give me some hope!

CherylT268190 · ‎02-08-2023

We had the same problem in fall 2022. Just called AARP and they will resend it. IF you do not receive gift card within 48 hrs call again. This worked for us.

JanU45358 · ‎01-31-2023

Where exactly do I go to find these Carnival Cards?

ArturoT451427 · ‎02-06-2023

Cómo se optíene esta targeta de carnaval

AARPDianaG · ‎02-07-2023

¡Hola @ArturoT451427, estamos para ayudarte! Por medio de AARP Rewards puedes comprar tarjetas de regalo de Carnival, puedes encontrar el catálogo en nuestra página https://www.aarp.org/rewards/redeem/#sort-by=default

FanceeDubbleU · ‎02-06-2023

Before you pay for gift cards, please look at other threads relating to people not getting their cards. You have been warned!!

AARPJanelleM · ‎01-31-2023

@JanU45358 All of the current redemption options, including Carnival gift cards, can be found on our site here: https://www.aarp.org/rewards/redeem/#sort-by=default Enjoy!

AARPJanelleM · ‎01-31-2023

@Pamsbaker12 Thanks for reaching out, Pam. I see we escalated this for you yesterday 1/30. You can expect to hear back from our Rewards escalations team within 3-5 days. We're always here to help!

CynthiaR903228 · ‎06-12-2023

I purchased a carnival gift card over 48 hours ago and still haven’t received it. What do I need to do? It’s kind of crazy how many people have this issue.

AARPJanelleM · ‎06-13-2023

@CynthiaR903228 Our escalations team is working on your case, you can expect a resolution within 3 days. Let me know if there's anything I can do!

Pamsbaker12 · ‎02-08-2023

I still haven't heard anything and would just like my money back. I will dispute the charge with my bank if not.

AARPJanelleM · ‎02-09-2023

@Pamsbaker12 Hi Pam, I'm so sorry that you have not heard anything yet. I flagged this to my next level of support for assistance. Please keep an eye on your email inbox for a response from our team.