Still haven't received Carnival gift card

[Pamsbaker12]

I ordered a 500 Carnival E gift card on the 25th. I still haven't received it. I tried doing the chat function and someone was trying to help me. Tried resending them with no luck also never received a confirmation email and the chat was cut off. Today I can't get the chat to load and I have been on hold and getting nowhere. Money was taken out of my account right away,

[ChikaW344979]

I purchased carnival gift cards for an upcoming cruise for my birthday as well as my mothers they never got delivered to my email address it’s been 5 days an I just keep getting bounced around had I known the customer service with this company was like this I would have never signed up honestly 5 days over $1000 just floating around in thin air is ridiculous 

[AARPJanelleM]

@ChikaW344979 I'm so sorry for this issue. I see we created an escalation for you on Feb 22 and you can expect to hear back from our designated team within 5 business days. 

[LeoCMBell]

Hi, can you please help me as well? I purchased three $500 Carnival gift cards. I reached out to chat and was told it would be resent. Still haven't received and money was withdrawn from my account. Thank you.

[lf61188530]

i'm trying for 3 days to even buy a gift card can you tell me the process you haveto do to get these gift cards? thanks.

[AARPJanelleM]

@lf61188530 You can head over to the Redeem page on the AARP Rewards site to find the complete list of available items: https://www.aarp.org/rewards/redeem/ Are you getting an error message when you try to purchase a gift card?

[AARPJanelleM]

@LeoCMBell Sure thing! Your case was sent to our escalations team on 4/13 and you can expect a resolution within 3 business days.

[CherylT268190]

We had the same problem in fall 2022. Just called AARP and they will resend it. IF you do not receive gift card within 48 hrs call again.  This worked for us. 

[JanU45358]

Where exactly do I go to find these Carnival Cards?

[ArturoT451427]

Cómo se optíene esta targeta de carnaval 

[AARPDianaG]

¡Hola @ArturoT451427, estamos para ayudarte! Por medio de AARP Rewards puedes comprar tarjetas de regalo de Carnival, puedes encontrar el catálogo en nuestra página https://www.aarp.org/rewards/redeem/#sort-by=default

[FanceeDubbleU]

Before you pay for gift cards, please look at other threads relating to people not getting their cards. You have been warned!!

[AARPJanelleM]

@JanU45358 All of the current redemption options, including Carnival gift cards, can be found on our site here: https://www.aarp.org/rewards/redeem/#sort-by=default Enjoy!

[AARPJanelleM]

@Pamsbaker12 Thanks for reaching out, Pam. I see we escalated this for you yesterday 1/30. You can expect to hear back from our Rewards escalations team within 3-5 days. We're always here to help!

[Pamsbaker12]

I still haven't heard anything and would just like my money back. I will dispute the charge with my bank if not.

[AARPJanelleM]

@Pamsbaker12 Hi Pam, I'm so sorry that you have not heard anything yet. I flagged this to my next level of support for assistance. Please keep an eye on your email inbox for a response from our team. 

[ChikaW344979]

I am gphaving the same issue since 2/19/23 if not solved by tomorrow I want a refund this is terrible 

[623364]

I tried ordering today and yesterday and keep getting payment issues, but I know the card works on other websites…

perhaps it’s time to start taking business to a place that works

[AARPJanelleM]

@623364 Are you receiving an error message at checkout on the Rewards site? Please provide me with some more information and I can look into it!

[623364]

Yeah, thanks for offering to look at it. I keep getting this error: “There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.” 

I’ve tried every combination possible at this point (different devices, different browsers, cleared cookies, reloading the cart, etc) and tried calling into the number, which didn’t help at all… it seems related to this issue that keeps popping up intermittently, but I’m on the cruise and need the gift cards right now as opposed to waiting…

I don’t blame you since it’s not your fault, more the company, but this entire process is a little frustrating I won’t lie. Thanks again, though

[FanceeDubbleU]

Honestly, you are lucky that your payment didn't go through! I paid for $2500 worth of gift cards on 1/25 and I STILL don't have them. My final payment is due today and AARP has my money!!!

[AARPJanelleM]

@623364 No problem! I see this was escalated to our designated team for further assistance when you called in. Please allow up to 3-5 business days to hear back from our team.