Members only points only redemption will not work for me

[JudithR996105]

Spoiler

Each time the membership subscription page comes up. It doesn't recognize my membership!

[AARPLauraM]

@JudithR996105, are you logged into your AARP.org account that is associated with your membership when this happens? If not, try logging in first and if you still have the same issue, make sure you are using Chrome and try clearing cache and cookies and see if that works. 

[MemberS2006]

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[AARPLauraM]

@MemberS2006, thank you for being a member for years. Make sure you are logged into your AARP.org account, and are using Chrome. If that does not work, If you continue to have the same issue, clear your cache and cookies. Thanks. 

[MemberS2006]

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[AARPJodeeR]

@MemberS2006 It sounds like you're account is having some technical issues. I've sent it for review and you'll be contacted by email in 3-5 business days. 

[MemberS2006]

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[AARPLaurenA]

@MemberS2006 - It doesn't look like you're receiving the member bonuses, We'll send this up to our IT team and have them investigate. We'll let you know as soon as we have info from them! 

[MemberS2006]

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[AARPLaurenA]

@MemberS2006 This is a known issue and our IT team is working diligently to resolve. Thank you for your patience! 

[MemberS2006]

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[AARPLaurenA]

@MemberS2006 So sorry you're still having problems.  It's a known issue that our Rewards team is still working diligently to resolve the issue.  We have sent you a $50 Visa gift card in the mail to apologize for the inconvenience.  You should receive that within 2-3 weeks. Thank you again for your patience. 

[AARPLaurenA]

@MemberS2006 We've sent your issue up to our IT department and will let you know when it's resolved. Thanks