Error: "Unable to process your redemption request"

[SatinM165610]

 Well, looks like I am the next victim of this error.  Just started getting it today.  Who can help?

[AARPConsumerCare]

Hi Kelly! Sorry about that! The issue is not site wide, but I'm happy to help! I can escalate it for you, and will be reaching out in a private note again as well. In order to do that, I'll need a bit more information. In case you don't get a private note, what Instant Win/Sweepstakes were you doing? How would you like to contacted, email or phone? Thank you!  Jodee R.  

[KellytheBelly]

@AARPConsumerCare /Jodee R. - 

Thank you for your assistance. I just sent another PM, although I've yet to receive a PM from you/anyone with AARP Consumer Care.

Here's the problem...Whenever I attempt to play any instant win, enter into any sweepstakes, or perform any action within the Rewards catalog, I receive this error: 'Unable to process your redemption request*.' I have logged out, cleared cache and cookies, everything is up-to-date, have used a different browser, all that jazz, yet, there remains a 4-day issue, *the infamous error.  

I understand that this issue may not be widespread, but it is causing significant inconvenience for me. I would appreciate it if you could expedite the resolution process and keep me updated on the progress. Please contact me via email.

---

@AARPConsumerCare wrote ‎11-04-2024 08:30 AM:

Hi Kelly! Sorry about that! The issue is not site wide, but I'm happy to help! I can escalate it for you, and will be reaching out in a private note again as well. In order to do that, I'll need a bit more information. In case you don't get a private note, what Instant Win/Sweepstakes were you doing? How would you like to contacted, email or phone? Thank you!  Jodee R.  

[AARPConsumerCare]

@KellytheBelly  I know how frustrating it's been, but I was able to post a private message to you, so please look for that and let me know. Thanks!  Jodee R. 

[KellytheBelly]

Hello @AARPConsumerCare / Jodee R. I have never received any PM from you. As I've stated (above), I would like email communication, but this has not happened. I've only had any communication with the AARP Manager and was told that you'd be handling this, so I have a nice train of PMs sent to you, without any response. If you are unable to send me a PM, please have another AARP representative do so. Thank you.

---

@AARPConsumerCare wrote ‎11-05-2024 08:41 AM:

@KellytheBelly  I know how frustrating it's been, but I was able to post a private message to you, so please look for that and let me know. Thanks!  Jodee R. 

---

___________________________________________________________

@KellytheBelly wrote ‎11-01-2024 12:44 AM:

Same! D-: Receive this error, 'Unable to process your redemption request,' which means one cannot redeem any redemptions, enter sweepstakes, or play instant wins. The earn function works fine. I am able to watch videos and complete quizzes.

cc: @AARPTeri  | @AARPConsumerCare  (I've sent 2 private messages, without resolve. Please assist. Thank you.)

@SatinM165610 wrote ‎10-30-2024 03:21 PM:

 Well, looks like I am the next victim of this error.  Just started getting it today.  Who can help?

---

---

@AARPConsumerCare wrote ‎11-01-2024 08:19 AM:

@KellytheBelly  Thank you! I sent you a private message and look forward to hearing from you!  Jodee R. 

---

@KellytheBelly wrote ‎11-01-2024 08:03 PM:

Hi Jodee / @AARPConsumerCare . I never received your PM. I have received a PM from somebody else, but not from you. Maybe a resend? Thank you. P.S. Yes, still having issues. From what I understand it's site wide. Thank you, again. - Kelly

---

@AARPConsumerCare wrote ‎11-01-2024 08:19 AM:

@KellytheBelly  Thank you! I sent you a private message and look forward to hearing from you!  Jodee R. 

---

---

@AARPConsumerCare wrote ‎11-04-2024 08:30 AM:

Hi Kelly! Sorry about that! The issue is not site wide, but I'm happy to help! I can escalate it for you, and will be reaching out in a private note again as well. In order to do that, I'll need a bit more information. In case you don't get a private note, what Instant Win/Sweepstakes were you doing? How would you like to contacted, email or phone? Thank you!  Jodee R.  

---

@KellytheBelly wrote ‎11-04-2024 06:21 PM:

@AARPConsumerCare /Jodee R. - 

Thank you for your assistance. I just sent another PM, although I've yet to receive a PM from you/anyone with AARP Consumer Care.

Here's the problem...Whenever I attempt to play any instant win, enter into any sweepstakes, or perform any action within the Rewards catalog, I receive this error: 'Unable to process your redemption request*.' I have logged out, cleared cache and cookies, everything is up-to-date, have used a different browser, all that jazz, yet, there remains a 4-day issue, *the infamous error.  

I understand that this issue may not be widespread, but it is causing significant inconvenience for me. I would appreciate it if you could expedite the resolution process and keep me updated on the progress. Please contact me via email.

---

@AARPConsumerCare wrote ‎11-04-2024 08:30 AM:

Hi Kelly! Sorry about that! The issue is not site wide, but I'm happy to help! I can escalate it for you, and will be reaching out in a private note again as well. In order to do that, I'll need a bit more information. In case you don't get a private note, what Instant Win/Sweepstakes were you doing? How would you like to contacted, email or phone? Thank you!  Jodee R.  

---

[AARPConsumerCare]

@KellytheBelly  That's frustrating, I know! Here is a link with information on how to enable private messages in The Community: https://aarp.info/47hWcl7  I have escalated your issue. A member of that team will get back to you by email within five business days with details about the investigation. Take care!  Jodee R. 

[r767831w]

Sorry to clutter this thread, but I don't know how else to reach Customer Care.  Someone there sent me a private message several days ago about this issue but there is no way to reply to the message (no "reply" button, nothing).  I also called in several days ago and was told this was being "escalated."  But here I am, two weeks into not being able to redeem points.  How much longer will this fiasco be going on?  Thanks.

[AARPConsumerCare]

r767831w I'm so sorry you're having trouble sending us a private message. You may need to enable private messaging in order to reply. Please follow this link - https://aarp.info/47hWcl7 - to ensure you have messaging enabled. - Christy C. 

[KellytheBelly]

I do hope to hear back from someone. My trust level is a huge factor with AARP right now. I do not need assistance with PMs, as I have a nice train of sent PMs to you, and to the AARP Manager, since October 30th. Why am I getting the run around? Also, you're stating it will be another 5 days of waiting just to hear back from someone? How ridiculous. This should have been escalated many days ago when the numerous complaints rolled in. Just to be clear, I have never received a PM from you. The problem is not on my end. Thank you.

cc: @AARPTeri 

---

@AARPConsumerCare wrote ‎11-05-2024 08:27 AM:

@KellytheBelly  That's frustrating, I know! Here is a link with information on how to enable private messages in The Community: https://aarp.info/47hWcl7  I have escalated your issue. A member of that team will get back to you by email within five business days with details about the investigation. Take care!  Jodee R. 

---

[AristotleOfGreece]

You aren't missing much.

All AARP will do is say they are looking into it. It seems like a very fixable solution that is taking over a week to "address."

[AARPConsumerCare]

@KellytheBelly  I understand your frustration, and apologize for the inconvenience! I have received your PM's, however, you aren't receiving my replies. If you would, please double check, and make sure you've enabled the ability to receive them? That's why I sent the link earlier. I have escalated your issue. A member of our escalation team will get back to you, at the registered email on your account, within five (5) business days, with details about the investigation. We appreciate your valued participation with AARP Rewards, thank you!  Jodee R. 

[LIttlewing63]

I did everything you did, all with the same results. I kept thinking it was me

[AARPConsumerCare]

@KellytheBelly I am so sorry you've had trouble with those redemptions! I absolutely want to help with the situation, and I did try to reach out to you by private message, but they don't seem to be activated. Here is a link that will help you activate them. Once they are activated, I'll be happy to review your account and escalate any issues if necessary. Thank you!  Jodee R.