Error: "Unable to process your redemption request"

[TomS704194]

For almost two weeks now, I've been getting the "Unable to process your redemption request" error whenever I try to play an Instant Win game or redeem a reward with points.

Can you please look into it?

Thanks.

[SutC629196]

I haven’t received any communications. I would also like an engineer to work on my account. I’ve been posting about this issue since September.

[AARPJanelleM]

@SutC629196 I reviewed your escalation and I see you have been communicating with a member of our team via email. Lauren is handling your escalation and she is working directly with the Rewards team for a resolution. She will email you with an update as soon as she has one, feel free to check back with her.

[AdaP378517]

Thanks for responding to my inquiry. I have been unable to reach the team member as of yet. Since I have not been able to use my rewards for the past 2 months can I receive a temporary account until the problem is resolved. Also do you know if anyone had the problem fixed with a similar issue. Can you please contact me with my email so this can finally be settled. Thanks

[AARPJanelleM]

@AdaP378517 You're welcome! Please contact our escalations team directly at the phone # provided on 11/2. They are working with the engineers to resolve your account issue and will be able to provide you with more information. 

[AARPJanelleM]

@TomS704194 I was able to look into this and I see that we are having a technical issue with your Rewards account. I have escalated this to a specialist who can help you further. Please allow up to 3-5 business days for a response via email. I'm always here to help, please let me know if you need anything further!

[WilliamB403604]

I am having this exact issue! I've called, chatted, and emailed with AARP. My case has been escalated, and I have no resolution. It's been weeks. I always get the error "unable to complete redemption request." The rewards are why I signed up for AARP. Please fix my account.

[MarcS494910]

Why not just take it offline until it's fixed once and for all? 

[AARPConsumerCare]

@MarcS494910 I am sorry to hear you are having trouble redeeming your points. There are no current issues with that function on our site. I would like to invite you to reach us via Help Chat at https://help.aarp.org?cmp=SNO-LITHIUM---&socialid=15131959363, or by phone at 866-451-6305. A member of our team will be happy to troubleshoot any issues you are having - Caleb G. 

[MarcS494910]

I already did that a couple months ago. 

[MarcS494910]

I owe a follow up message because I have been so publicly frustrated. I just succeeded in entering a sweepstakes! But this does not necessarily mean that the problem has been resolved universally. 

[AARPConsumerCare]

@WilliamB403604 I'm sorry to hear this! Let's follow up on your escalation. Please send us a private message with your complete name and mailing address, so we can locate your account.  - Janelle M.