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- Re: Did not receive $5 Home Depot card
Did not receive $5 Home Depot card
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Did not receive $5 Home Depot card
I have not received my Home Depot card that I redeemed for 15000 pts on Sunday morning. I called the AARP Rewards phone number and they tried to resend the card and it still has not arrived. My husband has the same problem.
We have been given the usual response of having to wait 3 to 5 days for them to investigate. That puts us near the end of the month. If we don't get the card we also are prevented from redeeming for any other card since this was my third redemption of the month.
Has anybody received the $5 Home Depot card or is it just us?
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@JohnD507489 Got it. I was able to escalate this for both of you on the membership. Our team will get back to you within 3-5 business days.
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@garyfish49 Done! You know where to find me if there's anything further I can do!
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Hi my friend @garyfish49
Are they taking proactive steps to fix the root problem(s) so this doesn't happen again on a regular basis. ???🤔
¯\_(ツ)_/¯
Don’t hold your breath.... LOL!😂
Take care ☮️ ~Allen 🌈
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@susiewill27 Got it! I was able to escalate this for you and you can expect a resolution within 3-5 business days.
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If that was the truth, I would already have mine. I redeemed it almost 31 hours ago. I called after I waited 24 hours. That is apparently not the reason. There appears to be another problem. I will wait and see what happens with the escalation. If you redeemed for the card and haven't received it, have them escalate your card not being sent.
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@BeachGirl23 I created your escalation to get this resolved as soon as possible. Please allow up to 5 days to hear back from our team. Let me know if there's anything further I can do!
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It's probably another one of their mistakes. My transaction history shows the redemption too. Same with my husband.
The woman I talked to on the phone at AARP Rewards saw the redemption also. She sent the email again and told me to wait with her on the phone until it arrived. After several minutes and it not arriving she said it would be escalated. Who knows what is really going on.
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@sharond720058 Here to help! I sent this to our escalations team for assistance, you can expect a response within 3-5 days.
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"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679