Did not receive $5 Home Depot card

shamit · ‎03-20-2023

I have not received my Home Depot card that I redeemed for 15000 pts on Sunday morning. I called the AARP Rewards phone number and they tried to resend the card and it still has not arrived. My husband has the same problem.

We have been given the usual response of having to wait 3 to 5 days for them to investigate. That puts us near the end of the month. If we don't get the card we also are prevented from redeeming for any other card since this was my third redemption of the month.

Has anybody received the $5 Home Depot card or is it just us?

JohnD507489 · ‎03-21-2023

Same for us. We both ordered the Home Depot card. Points were subtracted but we never received them.

AARPJanelleM · ‎03-21-2023

@JohnD507489 Got it. I was able to escalate this for both of you on the membership. Our team will get back to you within 3-5 business days.

garyfish49 · ‎03-20-2023

I too never received the Home Depot card, even though the redemption showed up in my Transactions History. The confirmation email did not show up in my Spam folder either.

Admin, please escalate this.

AARPJanelleM · ‎03-21-2023

@garyfish49 Done! You know where to find me if there's anything further I can do!

garyfish49 · ‎03-21-2023

Home Depot card received. Thank you for your prompt attention to this matter, and I hope you're taking proactive steps to fix the root problem(s) so this doesn't happen again on a regular basis.

Therapist4u · ‎03-23-2023

Hi my friend @garyfish49

Are they taking proactive steps to fix the root problem(s) so this doesn't happen again on a regular basis. ???🤔

¯\_(ツ)_/¯

Don’t hold your breath.... LOL!😂

Take care ☮️ ~Allen 🌈

susiewill27 · ‎03-20-2023

I have not received my Home Depot card either.

AARPJanelleM · ‎03-21-2023

@susiewill27 Got it! I was able to escalate this for you and you can expect a resolution within 3-5 business days.

RoseannaN967039 · ‎03-20-2023

Was just told there is a 24 hour delay on these gift cards.

RoseannaN967039 · ‎03-21-2023

And will you look at the, within 24 hrs both my husband and I received our cards!

shamit · ‎03-20-2023

If that was the truth, I would already have mine. I redeemed it almost 31 hours ago. I called after I waited 24 hours. That is apparently not the reason. There appears to be another problem. I will wait and see what happens with the escalation. If you redeemed for the card and haven't received it, have them escalate your card not being sent.

AARPJanelleM · ‎03-20-2023

@shamit So sorry for this issue with the Home Depot card! Your escalation is being worked on for both Rewards accounts.

shamit · ‎03-21-2023

My husband and I bothe received the gift cards this afternoon. Thank you.

AARPJanelleM · ‎03-21-2023

@shamit Great! You're welcome!

BeachGirl23 · ‎03-20-2023

I did not receive my Home Depot card as well. I do see in the Transaction History where the 15000 points were deducted for this card.

What is going on?

AARPJanelleM · ‎03-20-2023

@BeachGirl23 I created your escalation to get this resolved as soon as possible. Please allow up to 5 days to hear back from our team. Let me know if there's anything further I can do!

BeachGirl23 · ‎03-21-2023

I got the gift card this afternoon. Thank you for your help.

AARPJanelleM · ‎03-21-2023

@BeachGirl23 Wonderful! You're welcome!!

BeachGirl23 · ‎03-20-2023

Thank you.

shamit · ‎03-20-2023

It's probably another one of their mistakes. My transaction history shows the redemption too. Same with my husband.

The woman I talked to on the phone at AARP Rewards saw the redemption also. She sent the email again and told me to wait with her on the phone until it arrived. After several minutes and it not arriving she said it would be escalated. Who knows what is really going on.