3 MONTHS AND STILL CANNOT REDEEM POINTS!

[hh30978121]

So, after two "maintenance" sessions, I still cannot redeem rewards points.  After reading member's posts on AARP Community, it is clear that AARP does not care.

I am trying a new tactic - contacting Markel directly.  They are the administrator of AARP Rewards.  Contact Us | Markel

 Maybe if we ALL contact them every single day the rewards program will finally be fixed????

[SereneSeagull]

Any luck @hh30978121 @SophieP768311 ?

[SophieP768311]

Hi, I sent Darryl a message but he stated I need to call to start a case but I am working during most of their "open" hours so I may have my dad call who is the primary AARP member as he is retired and has the extra time. Unfortunately this seems to be a widespread problem from reading out here. 

[hh30978121]

No.  No response whatsoever from Markel.  I'm now trying to email upper management at AARP.  People ARE winning sweepstakes (you can see a list of winners) so the program is not completely down.  I just don't get it.

But, I'm not ready to give up yet...

[SereneSeagull]

Seek out other places to help you as well.  

[DarrylL35959]

Hi @hh30978121 

Hi! Sorry to hear you’re receiving an “unable to redeem” error. Please send me a private message along with the email connected to your account so I can check the status and look into the issue further for you. -AARP Darryl 

[SophieP768311]

Hi I am having the same problem and sent you a private message yesterday! 

[SophieP768311]

Have you had any luck to get your points purchases to work yet? And if so what did they do to help you? Thanks! 

[SophieP768311]

Per AARP t&c it is Merkle that runs the program, so make sure your gripes go to the right problem company 😉 

[Rocky818]

I belong to a group of about 40 people.  There are many of us that use AARP.  We did have some people with the same issues.  They eventually were able to redeem their points but unfortunately it did take about 7 months to get resolved. I know this can't feel good but try to hang in there for another 4 months, max. I am curious as to what happens so please keep updates on here.  I share them with our group so we can learn or at least try. 

[rednexsrus]

Sponsor: AARP, 601 E. Street NW, Washington, DC 20049. Administrator: Merkle Inc. (previously known
as HelloWorld, Inc.), 3000 Town Center, Suite 2000, Southfield, MI 48075

[SophieP768311]

Is this the error message you get? I am now unable to redeem points rewards also. 

[hh30978121]

Yes - this is exactly what I get.  Very frustrating.

[SophieP768311]

I can understand and now join your suffering. It has been all downhill since Merkle took over from Deluxe rewards. I can't believe AARP tolerates all the problems that happen monthly with their rewards programs. 

[hh30978121]

 I thought that the so-called maintenance was a indirect response from Markel.  I will continue contact them and keep my fingers crossed.

[SereneSeagull]

Your state’s Attorney General.  FTC, and BBB