AARP Online Community and Discussion Forums - Re: If I was customer service…

Rocky818 · ‎02-05-2026

if I was a customer service agent on here…. let me know how your experiences are with the customer service. Remember, if I was one on here….please be honest. We need to here about your experiences.

Rocky818 · ‎02-08-2026

I really like that we are getting a lot of views. I appreciate the feedback. Unfortunately, we are getting more negatives about AARP customer service than positive so far. I know someone who said they were banned from this forum for giving an honest and truthful opinion. He has not been able to redeem his points for 4 months. He said he can earn them but can't redeem them. He said customer service kept telling him they will expedite that issue to the tech team and he would hear back within 10 days. Unfortunately for him, he has not been able to redeem his points yet after many "10 day" excuses.

BtW751689 · ‎02-06-2026

Telling every one who calls they will escalate then it is months before an answer and also stopping with the "This is the first I've heard of this. Get real. All of us have the problem or none of us would be calling.

CarmaY105065 · ‎02-07-2026

@BtW751689. I am with you on that. I get the same things. I refuse to deal with them anymore. I have zero trust in their customer service. They were never able to resolve any of my issues and they are not very polite about it either. As a tech person, many of these issues are very simple fixes. It does not take much of an effort at all to fix these issues from people not being able to redeem their points, to gift card purchases that never come. Seems to me every time they shut down this site for maintenance or upgrades, that everything continues to get worse. There are no improvements.

Rocky818 · ‎02-07-2026

This is one that I have some experience with myself. I’ve had that happen to me a few times. I have no trust in their customer service. They have never helped me. I’ve had point redemption issues. I’ve plays issues where I didn’t get my gift cards after purchase. I’ve even had them send me a “new” card but it was the old one again. They’ve used the “escalation” word every time but never got back to me.

SereneSeagull · ‎02-05-2026

Hi. @Rocky818 I’ve had a very good experience, recently actually. No wait, immediate connection, rep understood the situation, explained how it would be rectified. Followed through as I waited for the desired solution on my end.

Entire process completed thoroughly and satisfactorily in less than 5 minutes. I’ve had experience in the customer service areas during my life, and for me, at any rate, I was quite pleased. I’m assuming you’ve created this thread to hear complaints. Can’t help you from my experience.

I enjoy taking surveys, for both good and bad service. I also enjoy writing to CEOs and company managers, regarding my experiences with companies. I write and/or call my local, state and federal representatives. I think many times the way to be heard is going to the top, which is, in my opinion, a more proactive, positive and many times, more effective approach to being heard, than compiling threads of grievances. Go to the source as it were.

btw — might want to ask the mods to move this from Games Talk discussion board. Happens to everyone.

Rocky818 · ‎02-07-2026

Thanks for your feedback. I don’t want to type out my whole response again. They must have removed my initial response the other day because I can’t find it on here and I know I put one on because I had a friend check for me.
Thanks for the mod advice. It’s tricky trying to figure out where to put these chats. To me, it doesn’t seem very clear but I might just not be able to figure it out.