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Community Manager
Community Manager

AARP Games: Red Bar (Website Header)

We just recently introduced our new website header (the red bar at the top of the screen) to provide a consistent user interface with the rest of the AARP.org website, improve website familiarity, and increase the speed of page load.

We’ve noticed some desktop users are having trouble with the website header bar impeding gameplay. We have determined adblocking software might be interfering, causing the header bar (red bar) to move down the page as you scroll (see photo below). This issue is remedied for some by turning off adblocking software.

red bar.png

 

For more information on the new website header, read AARP Games: Mega Menu (Website Header)

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Periodic Contributor

It has nothing to do with the ad blocking software, I had my McAfee security techs try to fix also checked the ad blocking siftware, stop trying to put the blame on everything when it has to do with you at Aarp when you changed that red banner heading, go back and reconfigure the game pages, this will be 2 weeks on Monday, July 8th, I'm tired of paying my 27 year membership when my games can't be played, hope this gets solved soon

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Periodic Contributor

This is not the problem with the ad blocker, I have McAfee secirity techs that tried to fix that, and checked and cleared cookies and cache and updated browser, and no ad blocking software, so, do you have any answers for me, because since you did maintenance this week, this happened and I haven't been able to play since June 24, I've done everything, I can't play my games, and if that's what's going to be, I am thinking of stopping my membership, because noone can fix this major issue, I'm trying to play at a 67% zoom, it's not easy, so when will this be fixed

Periodic Contributor

I tried to have a chat with a help agent today. Completely useless, they don't want to hear about the problem. They are just apparently told to blame our computers, browsers, non-existent ad blockers, etc. I give up. Can't play games on this site.

Periodic Contributor

Just give it up and go to the Arkadium dot com site.  I have been there for months.  Same games there and more.  

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Periodic Contributor

 I have the same issue as always. I don't even try to play games on the AARP game site anymore. It's not fun and frustrates me, so why bother. We've canceled our membership as we found we hardly ever used the rewards. The motels/hotels offer better discounts when you use their specific sites, we only used the rewards from 1 restaurant and we don't frequent that one anymore due to price increases of eating out. We get better insurance rates by hundreds of dollars than AARP offers. We travel a lot across the US, we don't even benefit from any rewards from AARP doing that. Doing just fine without it.

Periodic Contributor

Once again I tried to play a game and cannot because of the ridiculous red bar.  I have to reduce my zoom to 67% in order to see the entire game surface.  How can you possibly think this is OK? 

Periodic Contributor

Have you cleared all your history and cache? I haven't read all through your posts so sorry if it's repeat advice, but I clear all but my active log-ins frequently and this helped with this issue when it first started a couple months ago. Also, try another browser and see if it's still happening. I use quite a few ad blockers and still can play. Hope this helps.

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Periodic Contributor

 Thank you for responding.  Yes, I keep my browser history cleared. I've tried Edge and it's actually worse than Chrome. Firefox was about the same as Chrome. I still use my ad blockers. I can't play it at all if I remove the adblock.  I just tried to play games again. I really did enjoy playing the games.

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Periodic Contributor

So, can you allow the AARP site ads not to be blocked with the ad blockers preferences you use, like pause them, while on the site? And you will activate the red banner to drop down if your cursor strays up there just FYI. It will fill your page about halfway but has a "close" "X" on the right almost to the top. Took me awhile to quit moving my cursor upwards during a game. Frustrating, I well know.

 

 

Periodic Contributor

Unfortunately the red bar blocks game boards and there is no way to remove it. How is this an improvement? I don't have an ad blocker. Trying to play bubble Shooter, but it is again impossible. I am beyond frustrated with this site. 

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Periodic Contributor

I do not have ad blocking software and the red bar still prohibits me from playing games.  I cannot see the entire game surface because the red bar keeps moving.  When will this issue be addressed so that all of your subscribers can enjoy the games?  I just renewed my membership.  You could have kept the free tote bag incentive and used the money to fix the red bar issue.  I know how to navigate a menu - I do not need it to move around the screen.  Please fix.  Thank you!

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Periodic Contributor

Still no plans to fix the red bar issue that impacts game play? The lack of regard for your subscribers is appalling.  When can we expect a permanent fix?

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Periodic Contributor

So,based on the lack of response, am I correct that you will not be fixing the red bar issue? 

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Contributor

2 parts make game playing difficult still.

If your mouse even barely touches the menu, the whole thing drops and covers the game.

And

I have to keep the game reduced in size even then to play at all.  I don't have great eyesight so this isn't optimal.

 

Will it be fixed?  Or is this permanent?

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Regular Contributor

I will be careful with my word choice.  The red bar is fixed, but that menu below it is worse than the bar ever was because if you touch even the very bottom of it, the whole thing drops down and covers your game.  Nice fix that was.  Today I thought I would try Classic Solitaire, and the WHOLE GAME IS AN AD!  ARE YOU KIDDING?  QUAKER OATS BACKGROUND AND CARDS?  I pay you for a membership that I use for absolutely nothing but the games.  NOTHING.  I will cancel auto-renew and go to Arkadium.  Or buy a download of games for a one time fee and no aggravation.
Was this too much "venting or ranting?"

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Periodic Contributor

 I have gone strictly to arkadium almost since the beginning of this fiasco.

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Periodic Contributor

So have I.  Same games.  Easy sign in.  No ads for the paid version, and you can play several games in their free version too.  Paid version does not cost much at all and is worth it.  Cannot believe this red bar issue is still not resolved.  

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Periodic Contributor

Since I do not have an ad blocker, I am perplexed.  You said that the issue would be resolved by the end of the month (February) and it has not been resolved.  What is the issue?  AARP claims that one of its goals is to make the lives of seniors easier.  Clearly, that is not true.  I pay to play your games through my membership and your poor computer programming is preventing me from doing so.  I just received my renewal notice.  Why should I renew if I cannot use all of the benefits for which I pay?  Do better!

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Honored Social Butterfly

(3/3/24) @SallyG390361 , just MORE "excuses" to NOT "fix" stuff they mess up!!!  😎  Bottom line, AARP does NOT care about their members.  😎

 


[*** SALLY @SallyG390361 wrote:

Since I do not have an ad blocker, I am perplexed.  You said that the issue would be resolved by the end of the month (February) and it has not been resolved.  What is the issue?  AARP claims that one its goals is to make the lives of seniors easier.  Clearly, that is not true.  I pay to play your games through my membership and your poor computer programming is preventing me from doing so.  I just received my renewal notice.  Why should I renew if I cannot use all of the benefits for which I pay?  Do better! ***]


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Contributor

 I am having the same problem and do not use an ad blocker.  I have used the feedback to report my issues but feel like no one ever acknowledges my concerns.  This was not an issue when I first started using AARP's website.  What have they done to make it so user unfriendly?  Could it have anything to do with all the multitude of ads that bombard us every moment when on this site? 

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Contributor

 Incredible that situation has not been corrected by now. The floating menu keeps popping up. Ads are everywhere, making pages messy. Classic solitaire now has background of Quaker oats. It is so distracting and hard on my eyes I no longer play it. Who messes up classic solitaire? I believe all these problems are caused by your sales of ads and that revenue tops customer service. I have  been a member 23 years. Sad to see it come to this

 

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Periodic Contributor

After posting several messages and getting frustrated by the rollover menu that covers the games I was trying to play, I gave up and joined Arkadium. I no longer have that problem. I have been with AARP for a long time too, and hate to give up. I also stopped my automatic renewal of the membership. I hate that it had to come to this, but after weeks of frustration and being patient that the fix was coming, I gave in and left.

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Honored Social Butterfly

(3/2/24) GOOD for you @SusanB53773 !!! So MANY people "complain" and NEVER figure out AARP does NOT care. Their Jobs Forum is also a joke. We asked @AARPConsumerCare for "assistance" and ZERO RESPONSE. Hate to see you go! 😎

 


[*** SUSAN @SusanB53773 wrote:

After posting several messages and getting frustrated by the rollover menu that covers the games I was trying to play, I gave up and joined Arkadium. I no longer have that problem. I have been with AARP for a long time too, and hate to give up. I also stopped my automatic renewal of the membership. I hate that it had to come to this, but after weeks of frustration and being patient that the fix was coming, I gave in and left. ***]


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Contributor

Hi. I am receiving messages that the issue with AARP Games has been resolved. As of 2/27/24, that is not true in my case and most likely, others as well. Please explain why messaging regarding this concern is incorrect, what is the expected date of repair, and will members be notified of the resolution?

I am curious that AARP, an organization dedicated to improving the lives of seniors, is not addressing this situation in a timely manner. It appears your last update was 2-13-24. Thank you.

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Regular Contributor

Well, the red bar no longer floats.  However, as you move your mouse upward during any play, if it even barely touches the menu above, the whole thing drops and covers the game.  WTH!  Do you actually PAY your technicians?

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Honored Social Butterfly

(3/1/24) Lol @bonniesz50  🤣😂  This "issue" has hit the NEWS!!!  AARP better start LISTENING to complaints or lose MORE folks  😎

 


[*** BONNIE @bonniesz50 wrote:

Well, the red bar no longer floats.  However, as you move your mouse upward during any play, if it even barely touches the menu above, the whole thing drops and covers the game.  WTH!  Do you actually PAY your technicians? ***]


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Regular Contributor

Excellent post.  I too, have been receiving copies of messages from users that the issue has been resolved.  Not in my case it hasn't. 

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Regular Contributor

Firefox user here.  As of this morning, the red banner is no longer moving, so I guess that's good.  But as soon as I finish the game, it still collapses into a small black rectangle before I can see my cumulative score.  Will it take another three weeks to get this simple programming issue fixed too?

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Periodic Contributor

 

Nope, trying to play Outspell and the menu has now covered my game, so again I have to click the CLOSE MENU button. I cleared my cache and logged out and back in. No, it is not fixed.  While sending this message I had to close the same menu 2 times. 

 

 

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