Sudoku still not awarding points for me

[dillon2go]

Despite posting many messages here, Sudoku is still not awarding me points. It shows I completed the puzzle each day giving me a daily score, but the red box never changes, and no points are awarded. Currently this is the only puzzle not working for me.

[CarolBurg414]

    If you complete Sudoku too quickly, it won't award points. I used to start the game, play the mini crossword to waste some time, then go back and submit the score, but lately even that isn't working. ATTN: AARP @AARPConsumerCare 

That means no points for Codeword (unless it's in the mood that day); no points for Outspell (unless you hit PLAY AGAIN); no points for Sudoku and, NO, this is not a new phenomenon.

[AARPConsumerCare]

I'm sorry to hear you're not receiving your points for the games, @CarolBurg414. Can you please send us a private message with your name and address, so we may locate your AARP Rewards account and look into this for you? - Brandon C.

[CarolBurg414]

Cannot locate VALID address to reply to in PRIVATE MESSAGES. Cannot send message due to invisible HTML which is not highlighted.

I give up.

"Correct the highlighted errors and try again.

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied."

I

[AARPConsumerCare]

That's a frustrating error, @4CarolBurg41. If you're still having trouble sending a private message please reach out to us through our online chat by clicking the chat bubble on the bottom right of the page or call us at 1‑866‑451‑6305. We are available Monday - Friday 8:00am - 8:00pm ET. - Brandon C.

[AARPConsumerCare]

Hi dillon2go. I understand it's frustrating when the game doesn't award points. Can you please send us a private message with your name and address, so we can check your AARP Rewards account to see why it isn't awarding you the points? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[SandyW956042]

Me too. I have had them add twice and will again today.  I have made sure I'm logged in AND click Submit score. I've also tried with and without Clock going.  Hopefully we'll get someone to assist...

[Winter2025VA]

Sandy @SandyW956042 , do you call or chat to get them to ADD?  🤔  And I am guessing ONLY during the week as they are CLOSED on weekends.

Take care,

Nicole  👵

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➡️[*** Sandy wrote on Friday 5/23/25:

Me too. I have had them add twice and will again today.  I have made sure I'm logged in AND click Submit score. I've also tried with and without Clock going.  Hopefully we'll get someone to assist... ***]

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[SandyW956042]

Hi Nicole,  I have utilized the chat, I really don't like phones,  LOL.  I haven't played on wknd but they should do the credit,  but don't quote me... there seems to be a bunch of us with the problem,  would be interested IF any of the high scorers are getting points  !!

Enjoy either way !!

[Winter2025VA]

Thanks Sandy @SandyW956042 !!! Take care, Nicole  👵

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➡️[*** Sandy wrote on Satirday 5/24/25:

Hi Nicole,  I have utilized the chat, I really don't like phones,  LOL.  I haven't played on wknd but they should do the credit,  but don't quote me... there seems to be a bunch of us with the problem,  would be interested IF any of the high scorers are getting points  !!

Enjoy either way !! ***]

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