Points for Outspell and Codeword!

[RichardB815971]

Love that these two games are being added for points according to our newsletter!

BUT

No points given today for Codeword (probably not yesterday either).  Did get points today for Outspell.

@AARPConsumerCare  Could you see that the two new games are added to the games menu under Earn, please?

[BtW751689]

Every time I got ready to spell a word on outspell the page froze and I had to restart the game about 20 times.  More progress from maintenance.

[AARPConsumerCare]

I'm sorry to hear you had issues with Outspell, @BtW751689. If you're still experiencing issues, please follow this article: https://aarp.info/3epAstc - Diana G.

[cr77939275]

No reward points for Codeword have been given since they added several days ago. Can't reach anyone thru chat. 

[AARPConsumerCare]

cr77939275 I'm so sorry to learn you're not receiving reward points when playing Codeword. There may be a few reasons why you're missing points, which you can check out here - https://aarp.info/2TdQSxo - Our normal business hours are 8am-8pm ET. You can also call a dedicated Rewards Specialist at 866-451-6305. We are available Monday through Friday during those hours. - Christy C. 

[HokiePoq]

@AARPConsumerCare   The issue needs to be corrected. It is not one individual who needs to call.  I imagine the game programmers are not happy with the mess that the Rewards people have created.  They need to fix it for all.   

[AARPConsumerCare]

I can totally understand your concern, @HokiePoq. I apologize for the inconvenience, please know that we are working to correct the point earning issue. - Diana G.

[AARPConsumerCare]

I'm sorry you're not receiving points for the new games @RichardB815971. We are aware of the issue and are working to fix it as quickly as possible. We apologize for any inconvenience. You can chat with us online by clicking the chat option on the bottom right of the page or call us at 1-866-451-6305 and we'd be happy to check on the points for you.
Brandon C.

[cr77939275]

i have tried thru Chat everyday for the last 3 days and everytime it says check back during our hours which I have tried over 3 times and each time it tells me to try during our hours. So what exactly are your hours. OR another option is take Codeword off until fixed.

[RichardB815971]

Still no points for Codeword.   Have played it every day since the email came with the announcement.   Also problem with Throwback Thursday puzzle.   It should be 300 points per puzzle not one per week.  It only allowed me to play for points on Sunday.  When I did it didn't give points, saying it was an old puzzle.   Locked out, then rejected and that puzzle takes a lot of time and concentration.

[AARPConsumerCare]

I'm sorry you're having trouble contacting us through the chat option @RichardB815971 Our open hours are Monday - Friday 8:00am - 8:00pm ET. You can also call us at 1-866-451-6305 and we'd be happy to help you with the points. I apologize for the inconvenience.

Brandon C.