Thank you for the adjustment, Janelle.
As previously attested, I always verify my Fitbit is syncing with the Fitbit dashboard in the app on my cell phone, also with the Fitbit for Windows app on my laptop computer, and the dashboard on Fitbit.com website, so there's no way the Bluetooth is either off or not working. Despite knowing that, I turned off my phone to reboot it as you suggested, and I followed your link to Fitbit Support, where they addressed syncing issues - and confirmed that the fact that my data is transmitting from my Fitbit device to the Fitbit dashboard(s) means it is working/syncing as it should,
Since AARP's recent fix of the issue on their end, I've received AARP points within minutes of reaching the step goals - and now I'm back to not getting anything at all. I took it easy over the weekend, but today reached over 5K steps - and again, no points - I waited until after midnight in case AARP was merely delayed, but still no points. Please adjust and please ask your IT staff to verify the problem is not on AARP's end.
Thank you,
Linda