No points for videos 03/31/23

[mm7131903]

Rewards for Good is not awarding points for watching videos; after watching, gives me a message that I already completed the activity and therefor no points.  However, I had NOT previously watched the videos and they were not checked off when I clicked on them.  Grrr.

[AARPJanelleM]

@mm7131903 Thanks for letting us know. I reviewed your AARP Rewards profile and your account shows points were earned by watching many videos on March 31. You can confirm the details on your transaction history here: https://www.aarp.org/rewards/transaction/ I invite you to check out our help article for troubleshooting steps for missing points if you continue to experience this issue: https://help.aarp.org/s/article/points-weren-t-added-to-my-account 

[Howdigit65]

Twice I tried clicking on the link above for the article points-weren't-added, but only got a message that there "may be an issue" with displaying this article.

[poppy89]

did you check your transaction history?  I have had that happen too, but when I checked history I did in fact get credit.