No points for today's crossword

[CatherineS641676]

Today's crossword never added my 300 points to my transaction history. Am I special, or did this happen to others?

[AARPJanelleM]

@CatherineS641676 @poppy89 @MicheleW321192 

Thanks for letting us know! I was able to credit your accounts for those missing points. You can confirm this by viewing your transaction history here: https://www.aarp.org/rewards/transaction/#view=adjustments Please let me know if you need anything further 😊

[MicheleW321192]

Once again, no points for Daily Crossword, Let's Crossword and Right Again Trivia, and it's not even Saturday. Activities do not show as completed and are not in the transaction history.

**Same thing with 3 videos. I did get points for 4 quizzes but points balance did not increase.**

[AARPJanelleM]

@MicheleW321192 I located your account and made those adjustments for you 😊 Check your transaction history here: https://www.aarp.org/rewards/transaction/#view=adjustments

[MicheleW321192]

Thanks again. Hopefully your people will be able to get these issues resolved soon.

[CatherineS641676]

I would report this to JanelleM-our community concierge- as she rocked it with helping all of us on 1/4/22 with missing points. She's going to be my go to person for issues like this. I appreciate her attention to our concerns, so I think she will help you, too. Good Luck, my friend

[MicheleW321192]

Thank you..

[CatherineS641676]

You Rock, our Janelle. Many Thanks

[AARPJanelleM]

@CatherineS641676 You're welcome! 😊

[CatherineS641676]

Hi our Janelle-I did not receive my Daily Crossword Puzzle points today. The whole puzzle format has changed, but I did finish it. Am I missing something, other than my points? As always, thanks for all you do

[AARPJanelleM]

@CatherineS641676 Got it; I was able to adjust your points 😊

[CatherineS641676]

Thank you for all you do for all of us. You are appreciated.

[MicheleW321192]

Regarding the new format: I am unable to input my answers at all. I think maybe it has something to do with my browser settings?? I can get points by using the reveal function but that's no fun!

[AARPJanelleM]

@MicheleW321192 You may need to clear your cookies and update your browser to the latest version. I invite you to check out our article for complete instructions: https://aarp.info/3epAstc

[MicheleW321192]

I have tried everything with no luck 😞

[AARPJanelleM]

@MicheleW321192 Let me know if the recent maintenance updates helped with your issue. If you're still unable to input your answers, please send me a private message so we can get this escalated for further assistance asap. 

[CatherineS641676]

Hey Michele-I am able to input answers in the new format (not a fan, btw), but I did not receive my points. So many problems lately! Hopefully our Janelle will be able to get us fixed and points awarded.

[Anonymous]

@AARPJanelleM you are one AWESOME AARP person!!!

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@AARPJanelleM wrote:

@CatherineS641676 @poppy89 @MicheleW321192 

Thanks for letting us know! I was able to credit your accounts for those missing points. You can confirm this by viewing your transaction history here: https://www.aarp.org/rewards/transaction/#view=adjustments Please let me know if you need anything further 😊

---

[AARPJanelleM]

@Anonymous 😊 thank you for the kind words, Nicole! 😊

[poppy89]

I didn't get any points for crossword.  Completed another one. No points either.

[MicheleW321192]

Same here. Typical Saturday with activities not showing as completed and points not being added

[CatherineS641676]

so, we're both special😁