Many rewards videos have incorrect link - take you to "5 Things to Know" instead of the actual video

[Kulabio]

  Please, have the tech people on the website correct the link to many reward videos that take you to "5 Things to Know" rather than the correct video.  Here is a list of video links I've clicked that are incorrect.  Others many have more:

Poses to strengthen your spine

Use idle time to get toned

Start your day with a stretch routine

Simple moves to strengthen your hips

5 exercises for a total body workout

Stretch to ease foot and ankle pain

Try 3 moves to strengthen shoulders

Try 3 exercises to relieve back pain

Try 3 stretches for stronger knees

Try 3 moves to improve arch support

Relaxation: Port

Relaxation:  Rock Pier

Relaxation: Coastline 2

Relaxation:  River

Relaxation: Gorge

Relaxation: Godafoss

Relaxation: Countryside

Relaxation: Lakefront

Relaxation: Hot Springs

Relaxation: Trees

Relaxation: Coastline

Relaxation: Dettifoss

These are all "earn weekly" reward videos.

[TarheelCoastie]

I found these activities that ERRONEOUSLY point to the 5 Things to Know About Wildfire Dangers video:

How to control a computer remotely.

Be prepared for flu season.

How to save space on your phone.

4 Thing to avoid on public wifi.

Exercise while you pop popcorn.

Medicare coverage for your lifestyle.

5 ways to make fitness a habit for life.

Learn to maintain an ostomy bag.

Try 3 ways to strengthen your back.

Fuel your walk.

Use idle time to stretch.

Improve your knee mobility.

3 Golden rules for taking of yourself.

Try 3 ways to strengthen your knees.

Try 2 exercises to relieve back pain.

Prep your home to get around safely.

Try 3 moves to improve arch support.

Stretches to help you sleep better.

Intro to SAVI.

[andrewtoo]

@BtW751689 

Tried the “Simple moves to strengthen your hips” video and no luck finding the video below the “Wildfire” error video.  But, thanks for the hint.

[BtW751689]

another chat another day.  I usually do my points as early as possible rather than let in linger through the day.  But they admit they know it is an issue (just like all the other snafus)

[BtW751689]

FWIW (and I have not yet tried this method)  AARP chat rep today told me that if I get the 5 things about wildfires video, just scroll down into the rest of the page and the correct video should be available.  I can't try this until tomorrow's entry since right now everything on my page says I have completed all 50 pages which of course we know is impossible.  So if you are playing hopscotch trying to find a video that isn't the wildfires, maybe this will work.  Fingers crossed....

[MicheleW321192]

Something similar happened to me the other day. All videos (512) were shown as completed and I know I did not complete them all. 

[RenateW69623]

I tried this and when I scrolled down, I saw a bunch of other videos, but I didn't see the one I was looking for.

[MicheleW321192]

I tried this also, no luck. Why doesn't customer care check the website themselves? They do not seem to understand what we are trying to tell them.

[andrewtoo]

@Kulabio 

Thanks for all the work you’ve put in.

I hope @AARPConsumerCare have/will past this list

to IT. They know the videos are a mess but a list like

this may help IT recognize what these videos have in

common and fix them.

[BtW751689]

and that new videos do not revert to the bad link...

[RenateW69623]

The fitness videos can be found at aarp.org/videos/health/fitness and the relaxation videos can be found at aarp.org/videos/health.  But you have to search through multiple pages of videos to find these specific videos. Also, there are some relaxation videos that don't give points, so watch for that.

But I don't know why they can't fix all of the problems that are happening since the last maintenance, which was almost a month ago. Every time the site goes through maintenance, I think it can't be as bad as the last time, but they always manage to make things even worse.

[Kateaz]

I just find it hard to believe they have so many IT issues.  Seems like they need a whole new staff that actually knows what they are doing.  I haven't been able to redeem points for over a month (at least I can still earn them) and they tell me they've "escalated it" - to where????