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I haven't been able to redeem since Jan. 17 after another breakdown during most of December.  They kept saying 3-5 days after the request was escalated. I just cannot believe it has been over a month and NO ONE can seem to figure out why these errors...
Kateaz 02-26-2025 12:14 PM
0
Replies
0
Kudos
179
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Hello Jodee R.  Can you tell me if anyone is working on my case?  It's been nearly one month since I've been able to redeem any points.  I'm just about ready to stop wasting time earning points if no one cares enough to fix this.  Please DO NOT tell ...
Kateaz 02-12-2025 12:24 PM
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Replies
0
Kudos
273
Views
thanks for the suggestion to call. I haven't looked for a phone number but will try that today. 
Kateaz 02-10-2025 03:41 AM
0
Replies
0
Kudos
671
Views
This is just a crazy situation. I was also accused of cheating the system and told to follow the rules.  My account was reactivated so I could redeem points - for about 3 days - then I got the "unable to redeem" message again.  I have been shut out s...
Kateaz 02-09-2025 06:12 PM
1
Reply
1
Kudo
700
Views
I just find it hard to believe they have so many IT issues.  Seems like they need a whole new staff that actually knows what they are doing.  I haven't been able to redeem points for over a month (at least I can still earn them) and they tell me they...
Kateaz 02-04-2025 10:10 AM
0
Replies
5
Kudos
600
Views
I haven't been able to redeem since Jan. 17 after another breakdown during most of December.  They kept saying 3-5 days after the request was escalated. I just cannot believe it has been over a month and NO ONE can seem to figure out why these errors...
Kateaz 02-26-2025 12:14 PM
0
Replies
0
Kudos
179
Views
Hello Jodee R.  Can you tell me if anyone is working on my case?  It's been nearly one month since I've been able to redeem any points.  I'm just about ready to stop wasting time earning points if no one cares enough to fix this.  Please DO NOT tell ...
Kateaz 02-12-2025 12:24 PM
0
Replies
0
Kudos
273
Views
thanks for the suggestion to call. I haven't looked for a phone number but will try that today. 
Kateaz 02-10-2025 03:41 AM
0
Replies
0
Kudos
671
Views
This is just a crazy situation. I was also accused of cheating the system and told to follow the rules.  My account was reactivated so I could redeem points - for about 3 days - then I got the "unable to redeem" message again.  I have been shut out s...
Kateaz 02-09-2025 06:12 PM
1
Reply
1
Kudo
700
Views
I just find it hard to believe they have so many IT issues.  Seems like they need a whole new staff that actually knows what they are doing.  I haven't been able to redeem points for over a month (at least I can still earn them) and they tell me they...
Kateaz 02-04-2025 10:10 AM
0
Replies
5
Kudos
600
Views
I haven't been able to redeem since Jan. 17 after another breakdown during most of December.  They kept saying 3-5 days after the request was escalated. I just cannot believe it has been over a month and NO ONE can seem to figure out why these errors...
Kateaz 02-26-2025 12:14 PM
0
Replies
0
Kudos
179
Views
Hello Jodee R.  Can you tell me if anyone is working on my case?  It's been nearly one month since I've been able to redeem any points.  I'm just about ready to stop wasting time earning points if no one cares enough to fix this.  Please DO NOT tell ...
Kateaz 02-12-2025 12:24 PM
0
Replies
0
Kudos
273
Views
thanks for the suggestion to call. I haven't looked for a phone number but will try that today. 
Kateaz 02-10-2025 03:41 AM
0
Replies
0
Kudos
671
Views
This is just a crazy situation. I was also accused of cheating the system and told to follow the rules.  My account was reactivated so I could redeem points - for about 3 days - then I got the "unable to redeem" message again.  I have been shut out s...
Kateaz 02-09-2025 06:12 PM
1
Reply
1
Kudo
700
Views
I just find it hard to believe they have so many IT issues.  Seems like they need a whole new staff that actually knows what they are doing.  I haven't been able to redeem points for over a month (at least I can still earn them) and they tell me they...
Kateaz 02-04-2025 10:10 AM
0
Replies
5
Kudos
600
Views
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Date Registered ‎06-06-2010 06:17 PM
Last Visited
Total Messages Posted 26
Total Kudos Received 28
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