AARP not honoring their advertised British Airways Discount

[TheOatesFamily5]

AARP Lists a British Airways Discount of $200 per traveler when booking business class to Europe. I saved images from their web site to prove this fact. When I try to book through AARP I get the exact same price as booking directly with British Air. $8935.82. I called British Air, and they say it has to be booked through AARP. We called AARP support, and we were told that we have to book it online to qualify for the discount. We explained the problem to the agent that the site wasn't generating the advertised discount. The agent proceeded to hang up on us. We called back in again and got to talk to a different agent. This agent claimed that AARP has no such discount. We explained that it is on their web page right this minute. The agent kept insisting that they do not have such a discount and also hung up on us. There were only six business class seats left so we had to resort to paying the higher fare and bypassing our $400 savings. The ONLY reason we opened the AARP account was for this specific discount! Rude agents and false advertising. Again, I can say that because I took screen images of this entire process to prove what I am stating. I'm sure AARP will delete this post too.

[AARPConsumerCare]

@jh8212    That's great to hear you were able to take advantage of the British Airways discount! Thank you for letting us know. If I can answer anything about membership or benefits, I'm always here to help!  Jodee R.   

[pb3612]

The link is not working. When you sign into your AARP account and then click the button for more information it just takes you to the regular BA website and no discount is provided.  Other users have commented this is the issue yet you are asking for more details.  There are no other details to provide.  The link is not working.  That is what needs to be fixed.  You can try it yourself and see that it doesn't work as advertised.

[wikolia]

Sunday Jan 12th...9am EST....still not working!....😡

[StevenM390760]

I tried it at 2pm this afternoon and searched online forums on the issue - hence my response

I just tried again and no joy my end - no AARP recognition via the AARP link

[AARPConsumerCare]

I can understand how frustrating this can be, @StevenM390760. We would like to take a look into this and connect you to our Member Relations team. Please send me a private message. Thank you! - Diana G.

[AARPConsumerCare]

Hi @StevenM390760, I'm so sorry to hear you haven't been able to get the BA discount through our link. We are listening and would like the chance to help as soon as possible. Please send me a private message with your name, address and the best phone number or email for our team to get back to you.

To enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[wikolia]

as acknowledged below...your PM system in not working...just like the BA discount....

[Gilnyc]

The link from AARP takes you to the landing page for BA, not the BA AARP discount page that it used to take you to.  Please work with BA and get this fixed, ASAP as it's quite frustrating.

[wikolia]

AARP MUST have a contact at BA as a business partner...pick up the phone AARP!...

[StevenM390760]

it’s more an AARP problem - BA washes its hands of this stuff - I already spoke to them said the issue is at the AARP side

still easier to get through to BA than trying to figure out how to do private messages on this site (helps a little to be lifetime gold) - I looked at the instructions and none the wiser 

[wikolia]

PM doesnt work anyway....save your strength for dealing with BA!😱

[wikolia]

my PM was ALWAYS on and still I dont hear from AARP....

[AARPConsumerCare]

Thank you for reaching out, @wikolia. I'm sorry to hear you're having issues with the BA site as well. I would like to get you in touch with our Member Relations team. They act as liaison for AARP service providers. Please send me a private message.

We have the steps to enable your private messages here: https://aarp.info/47hWcl7 - Diana G.

[wikolia]

I've tried every which way to send a private message as asked....but to who??? there is no community concierge or diana g found....

[AARPConsumerCare]

I can understand how frustrating this is, @wikolia. I tried private messaging you, but the message didn't go through. Please reach out to us via chat, text or phone instead: https://aarp.info/3epCObA Thank you. - Diana G.

[wikolia]

I flatly refuse to talk to a "chatbot"...and I've heard the feedback about your 3rd party call center...none of this is OUR problem....BA have shut you down and you havnt realized it yet....😤

[wikolia]

these steps dont work!...but it appears my PM is already on....message me asap please....

[fmkgb]

AARP sale is still listed on BA website says expires jan 31, 2026. dont find it on AARP. any resolution to this situation? I'd like to book a flight asap, otherwise will fly United

[AARPConsumerCare]

I'm sorry to hear that you've had a negative experience with one of our providers. Due to technical issues at British Airways, this offer is temporarily unavailable. British Airways is working diligently to resolve the issue. Please check back frequently for updates on the offer's availability. https://www.aarp.org/membership/benefits/travel/british-airways/?cmp=SNO-LITHIUM---&socialid=1651452...
- Lauren T.