instant win game a sham got 3 burlington in a row in slot machine and says i didn't win

[KristenD222700]

just played burlinton instant win game got 3 burlington symbols in slot machine game and it says sorry you didn't win, what the hell,  then how do you win? what a joke can someone tell how you are suppose to win? janelle can you let me know?

[KellytheBelly]

Hello, @KristenD222700 | @Hedgehog999 | AndrewM333062 | mexicolisa | nancyian | AleaB660107 | JanelleR714940 | Karyn8 | a170938b

Here's the latest response from @AARPTeri, in regard to any confusion with the new instant wins.

https://community.aarp.org/t5/Redemption/Instant-Wins-Clarity/m-p/2544041/highlight/true#M9467

@AARPTeri wrote 03-15-2024 08:38 AM:

Rest assured that the message below the game is the official disposition and outcome of the game.  We are working on resolving the visual issues.

[Karyn8]

 So does that mean if you get three different symbols you could still be a winner since the slot machine doesn't matter?

[AARPConsumerCare]

@Karyn8   We are so sorry for the confusion, and are working to resolve these issues as quickly as possible. As you continue to play Instant Win, the message below the game is the official disposition and outcome, so yes you could still win. Thanks for participating in AARP Rewards!  Jodee R. 

[Hedgehog999]

Same thing happened to me.

[AARPConsumerCare]

Hi Hedgehog999! We are aware that some users are experiencing visual discrepancies in the outcome of the games. We are working to resolve these issues as quickly as possible. Rest assured, the message below the game is the official disposition and outcome of the game. -Sue J

[AndrewM333062]

was told it was an error i won and reimbursed me 50 points whoopie the games are a joke

[mexicolisa]

The same thing happened to me last night with an Ulta gift card. I argued that they should follow their own game rules, but no luck. They credited me the 50 points.

[AARPConsumerCare]

Hi mexicolisa. I'm sorry about the confusion, but you did not win the Instant Win. The Rewards Team is aware of this issue and working to resolve it. If you have any questions, I'm always here to help. - Stephen K.

[Nadja7]

Oh no!  I guess your not the only one.  That is so disappointing. 

[AleaB660107]

I had Red Lobster 3 in a row and also didn't win. 

[JanelleR714940]

Same and they won't do anything other than to report to their team.  Mine was petsmart.

[Karyn8]

 Did you get them in the middle row? It takes the three to be in a row only on the middle row to win. 

[a170938b]

The slot machine game has only one row.