Unable to process your redemption request

[young1re]

Unable to process your redemption request.    Wait 5 days. No reply. Escalation. No fix.

Unable to process your redemption request.  Unable to process your redemption request.

[DawnP468230]

 "Unable to process your redemption request" I have been getting this message now too for a while now and can't get anything to redeem.  I have tried different browsers and clearing cookies.

[chiquoine]

I too have been getting the "unable to process your redemption request" msg when I try to redeem rewards.  I have called the Ombudsman # at least 6 times over the last month and left my name and number as directed but no one has ever called back.  I just tried to private message you but when I click the link I just get a page that says "private messages" and there is no way to do anything on that page.  I then tried to follow the instructions to turn on private messages by going to My Settings/Preferences Tab there is no Private Messenger Tab.  ARGH!!!

[AARPConsumerCare]

Please accept my apology, @chiquoine. I can understand how frustrating this can be. We'd like to take a look into your AARP Rewards account. Please chat with an agent by clicking the CHAT icon on the right side of the screen. You can have more information here: https://aarp.info/2ThqJxO. Our team is available Monday through Friday, 8 a.m. - 8 p.m. ET. We look forward to hearing from you. Thanks in advance. - Daniela R. 

[DawnP468230]

HELLO I AM STILL WAITING.  I HAVE NOT HAD ANY UPDATES FROM AARP.  PLENTY OF JUNK EMAIL AND ADS ON HOW WONDERFUL AARP IS AND HOW GREAT THE REWARDS ARE (THAT I CAN'T USE) BUT STILL NO PROGRESS ON THIS ISSUE.  I CAN'T USE OR EARN POINTS & I CAN'T EVEN PURCHASE THE GIFT CARD DEALS EITHER.  IT HAS BEEN OVER A MONTH AND MULTIPLE CONTACTS BUT NOTHING HAS BEEN DONE.

[AARPConsumerCare]

@DawnP468230 I'm terribly sorry for the frustration this has caused, Dawn. Please send me a private message with your complete mailing address, so I can locate your account and look into it. I look forward to hearing back from you!  - Janelle M.

[DawnP468230]

I do not need any private messages that do nothing and empty meaningless customer service phrases, I have already done all of that several times and also spoke to a Travis at AARP and verified all of my personal information.  Fix the problem and stop putting it on your customers to figure out how to use your system and jump through hoops doing useless private messages and chats which can be a roadblock and one more time and energy waste for us, the customer.  I don't know what is going on with AARP, after all of the updates and outages lately, everything is only worse and I see more and more complaints.  If you can't operate a proper system, be realistic and stop lying to your customers.  From what I see on other comments though is that it is AARP turning off accounts randomly, not that the system is broken, which is an even more disgusting way of treating your customers.  Someone needs to do something to change and correct whatever is wrong with AARP.  Also, your front line customer service agents should have more tools available to them to actually do something to help the customer, rather than reading off scripted apologies and passing messages on to some mysterious back office department that no one gets to talk to.

[AARPConsumerCare]

I'm sorry to hear you're having issues redeeming your points, @DawnP468230. I've sent you a private message to take a look into this. Thank you. - Diana G.

[sc5886282]

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

[DawnP468230]

When is this issue going to be fixed???  I contacted customer service on Monday and still have not heard any update and I see so many people seem to be having this issue.  It is beyond frustrating!  I have the points that I took the time to earn and see redemption offers popping up but not able to access anything, so those will be gone.  I can't even play the daily instant wins. Not to mention time wasted trying to figure out why this wasn't working.  Since it seemed to be a common issue, I expected a lot more from AARP in getting it resolved quickly & better communication.

[AARPConsumerCare]

@DawnP468230. I can understand your frustration. It takes 5 business days for our team to review your case and get back to you. Please send me a private message if you do not hear from our team by the end of the day.  - Diana G.

[DawnP468230]

Still waiting... has been a month now with this issue and no resolution despite multiple contacts and AARP making it sound like it will be resolved in a matter of days...then no follow up as promised

[AARPConsumerCare]

I see how frustrating this is, @DawnP468230. I've replied to your private message. Thank you for your patience. - Diana G.

[LutherF]

They (the tech guys) will fix it. It isn't a system-wide problem, even though there is a daily post on this issue. I noticed this problem on October 30th. It was fixed today for me. They will fix your problem; however, it will take over 25 days.

[AARPConsumerCare]

I can understand your frustration, @young1re. I've sent you a private message to take a look into this. Thank you. - Diana G.

[sc5886282]

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

[mikeian]

Unable to process your redemption request. Can you look into this please

[AARPConsumerCare]

I'm terribly sorry for any frustration this has caused you. I have sent you a private message to check into this together. Thank you. - Daniela R. 

[sc5886282]

My email is full of messages from AARP; every day, I receive two or three messages because they do not send me a message. How do I fix the issue I have for the Redemption that causes this error, "Unable to process your redemption request."

[sc5886282]

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

[young1re]

Still waiting for problem to be resolved!

[AARPConsumerCare]

Hi @young1re, I can understand how frustrating this is. I've replied to your private message. Thank you. - Diana G.

[BenignEntropy]

IT has been well over a week on my end, as well. If you offer a reward for the videos watched, games played, and quizzes taken, and then withhold that either before or after the fact, you have essentially become a scam. 

[AARPConsumerCare]

I am sure that the current AARP Rewards outages have been a challenge and very frustrating.  I also see you have had a private message conversation with a previous agent.  If you need any further assistance on this please send us another private message so that we can assist you further.  Sue C.

[young1re]

Still waiting for a response 

[AARPConsumerCare]

@young1re, I've replied to your private message. Thank you! - Diana G.

[RobertS748050]

You can send a private message to me, too. I've been trying since last week, to no avail.

[BryanS588343]

eventually you will get an email stating you have been banned from rewards for obtaining points fraudulently even if like me you made every keyboard and mouse click to earn those points.  I say we all start calling their scam helpline and reporting AARP rewards as the scam.

877-908-3360

Toll-free service is available Monday through Friday, 8 a.m. to 8 p.m. ET

[LadyOfTheHouse]

So true, frustrating and extremely insulting. 

[AARPConsumerCare]

I'm sorry you're also receiving error messages on your rewards account @RobertS748050. You can send us a private message here with your email and the error message and we can check your account for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also chat with us online by clicking the chat bubble on the bottom right of the page or call us directly at 1-866-451-6305. 

Brandon C.